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Enrollments deleted at end of term

Question asked by Anthony Bunag Expert on Jan 8, 2016
Latest reply on Nov 29, 2017 by rogrant@nmsu.edu

I've run into an exciting new problem - when Banner determined that a term had ended, it no longer kept those enrollments on the export.  Canvas decided this meant it should delete the enrollments from the courses from that term, and I'm not really sure why.  We were able to kludge a fix by adding previous terms back onto the Banner exports, but that's a band-aid solution.  Does anyone know why Canvas would delete those enrollments, and how we can fix this issue?  My biggest problem here is that I'm not a programmer, and the person who set all of our Banner-Canvas import stuff up is no longer available, so I'm not really sure what settings I should even be looking for.

 

Thanks for any insight you can provide.

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