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Adding Existing Users to Sub-Account Group

Question asked by Melissa Thomas on Jan 28, 2016
Latest reply on Mar 29, 2016 by Kona Jones

I'm looking for a method to add a new user to a group at the sub-account level.  The steps to add a person to a sub-account group I know.  My problem is that our users are added in by our SIS to the root account.  But then we create sub-accounts and groups under those sub-accounts, especially so departmental adminstrators can manage.  However, a new administrative assistant account was created, she is not tied to a particular course underneath the sub-account.  However, I need to add her to a group under the sub-account.  I know her account exists, but when adding the person and using the search, I am always presented with "No Users Found". 


I didn't want to use a spreadsheet to create and manage the group, because then I would have to use a spreadsheet to add/remove members.  So, how do you assign an existing user to a sub-account?  Any other advice that might assist in this situation?


- Melissa