I'm looking for a method to add a new user to a group at the sub-account level. The steps to add a person to a sub-account group I know. My problem is that our users are added in by our SIS to the root account. But then we create sub-accounts and groups under those sub-accounts, especially so departmental adminstrators can manage. However, a new administrative assistant account was created, she is not tied to a particular course underneath the sub-account. However, I need to add her to a group under the sub-account. I know her account exists, but when adding the person and using the search, I am always presented with "No Users Found".
I didn't want to use a spreadsheet to create and manage the group, because then I would have to use a spreadsheet to add/remove members. So, how do you assign an existing user to a sub-account? Any other advice that might assist in this situation?