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Course Components not Visible using Remote Desktop

Question asked by Peter Akers on Mar 3, 2016
Latest reply on Apr 3, 2016 by Peter Akers

I have recently received a query from an academic working from home using remote desktop. She is using remote desktop to access her work computer, on which she is accessing Canvas. She currently cannot view the following course components:

Announcements

People

Settings

Assignments

When she tries to access these she sees a blank screen, with no error message. Other parts of the course such as syllabus and modules are accessible.

 

My best guess is that access to these parts of the course via remote desktop has been intentionally disabled for security reasons but I cannot find any concrete information on this or in fact on anything to do with using canvas via remote desktop.

 

Does anyone have any information on this?

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