I have an instructor at my institution that is attempting to have all students who complete a program download their ePortfolio. Some students, at least 2 confirmed, begin the download process but it never completes; status bar begins, gets about 3/4 of the way and then it is as if the webpage times out and the download doesn't finish (even after more than an hour). I, an admin, have assumed the student's role in Canvas and attempted to download the ePortfolio on different browsers without any success.
Is there a size limit on the download? Have you had experience with this?
Thanks for any input you may be able to provide!