I'm curious on how faculty at other institutions feel about giving their campus help desk entry into their Canvas course to "help" students when they call for help.
Some on our campus feel that the help desk should only handle Tech issues and not deal with "I don't know where the syllabus is, I don't understand the project, etc"
I don't know why I would want the help desk to be "in my course" to advise students on how to work through my course. I think that is up to me to design it so that the student can work through the course in a logical manner.
Can anyone offer some comments on this.