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No audio for videos in Speedgrader

Question asked by Erin Broadhurst on Apr 5, 2016
Latest reply on May 1, 2016 by Stefanie Sanders

Hello, I am a music teacher who has students upload videos of playing tests to Canvas. A quick way to view them is Speedgrader, and I CAN see the videos but there is no audio. I have checked to make sure the volume of sound effects, headphones and even the media player are all turned up but I cannot still hear anything! Any ideas of what I am doing wrong?