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My students have tried to change their "sortable names" and it doesn't always work

Question asked by Heather Edwards on Apr 7, 2016
Latest reply on Apr 7, 2016 by Kona Jones

I am using Canvas Free for Teachers. I have had my students edit their sortable names and sometimes it works and sometimes it just doesn't. Even though the new sortable name is showing up in their settings correctly, I am still seeing just their email addresses...