[ARCHIVED] Getting students to access course page

[leonard_nalencz]

A number of students who appear on my attendance say they can't access the course page. How do I fix this?

[Bobby2]

Hi  @leonard_nalencz  Welcome to the Canvas Community.

This sounds stressful for you as well as your students.

I'm wondering if it a browser issue at their end as some of your students are accessing the course just fine.

Here is some documentation that you could share with them to try to eliminate things.

• Check your device compatibility: What are the basic computer specifications for Canvas?
• Check your browser compatibility: Which browsers does Canvas support? Note that Internet Explorer 11 is not a supported browser.
• Try a different browser. The latest version of Chrome works great in both Windows and MacOS.
• If none of these methods solve the problem, contact Canvas Support. General instructions are in How do I get help with Canvas as a student?, but your school's support setup might vary somewhat, in which case ask your local IT Department for additional troubleshooting assistance.
• There may be some other reasons that you cannot access your courses in Canvas...some of which are outlined here: Why can't I access my Course as a student? 

Just double checking. If it is ALL students who can't access the course then it could be that you need to publish it first. https://community.canvaslms.com/docs/DOC-13030-415257126 (Just in case) I've been guilty of this!

Sing out if you need a hand. 

[leonard_nalencz]

Thanks for the reply. It is not a browser issue, because more than six students have said they can't enroll in the course. It is published, because other students have logged on. I resent the invitation to a few students who said they couldn't get on, and they still can't. Any other ideas?

[Bobby2]

Thanks for getting back  @leonard_nalencz .

This is certainly unusual behaviour. 

There are a few possibilities outlined in this document Why can't I access my Course as a student? and https://community.canvaslms.com/docs/DOC-10596-4212710333 

This one jumps out as a contender in your instance:

If your institution enrolled you in your course, your enrollment may not have been set up properly. Please contact your instructor(s) for assistance.

Or the course might be hidden in All Courses. 

Students can find them via these steps:

• Go to 'Courses' in the global navigation menu on the far left.
• Then scroll to 'All Courses'
• From there select (colour in the star on the left) the courses you would like to appear on the Dashboard. 

I hope one of these options solves the issue for you.

Let us know how you get on.