I have worked at two institutions and the ID team was placed differently at both. At the first institution the ID group was placed under the IT Department and the responsibilities of the IDs was primarily service based, help desk style. Course design was limited in to copying/pasting content into the LMS, we had limited flexibility in our hours as we had to make sure someone was available if a faculty member stopped by for help, and any workshop or training we wanted to do had to be about the technology not about pedagogy.
The second institution I have worked for has multiple ID groups. Individual schools/colleges within the larger university have their own ID teams and there is one quasi-central ID group for the entire university. I am an ID for a particular college and I am part of the Dean's office and my focus is more on teaching and learning best practices, onboarding new faculty, and learning design for F2F, hybrid, and online courses. The emphasis is more on being a resource for faculty to consult with on the best tool(s) for a particular activity or teaching strategy and less on the point and click aspects of technology.
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