[ARCHIVED] No pictures in Mobile Web on iOS 13.4

[brandonhazzard]

In mobile web on iPad, I have had several students complain they can't see the pictures I posted in the quizzes.  They show up in the App, but nothing but squares in the assignments.  The iPads are on 13.4.1 and I have cleared the history and cache. I have used png and jpg and still no pictures. 

Anyone else having these issues?

[awilliams]

Hi, brandonhazzard. Do any of the iPads have the Canvas Student app? I'm speculating that this might be related to the version of Safari on those iPads. According to https://community.canvaslms.com/docs/DOC-10720-which-browsers-does-canvas-support only the Macintosh versions of Safari are supported. 

[brandonhazzard]

They are running on iOS 13.4.1 and the browser is the latest browser of Safari.  The pictures work in the app like I mentioned, but not the mobile web.

[KristinL · Accepted solution]

Hi! I *think* that this thread may help you. As  @rmurchshafer  explains, there's a chance that the issue is being caused because

Safari now blocking all 3rd party cookies and cross-site tracking by default.  The only solution I've found for Safari is to uncheck the box to Prevent cross-site tracking

[brandonhazzard]

Thanks Kristin!

It was the cross-tracking was on.

That worked instantly!!!

Appreciate all the help everyone!