Hi, from my subaccount admin access, I set up an alert admin functionality to send a reminder to multiple roles when an activity is submmited and more than a day has passed. As the days go by, no alert is sent. Do you know if there's anything else I ...

Context: I am assisting with management of a placement test administered in a "course" through Canvas. Students self-enroll.  We are using sections to distinguish between placement test takers in different years. Currently, new students who self-enro...

Hello! New to this position in my Organization and while I am a confident Canvas user, I am new to being a Canvas Admin, and have already blundered a few things. All postings surrounding my question/s point to reaching out to my CMS.... However, I ha...

I am trying to give advice to academic colleagues on various different marking scenarios. One is when they wish to share the marking load among a variety of different markers. One thing they tend to do is to allocate students to markers based on the ...

My team of digital education consultants and instructional designers have flagged an issue around the behaviour of items in the Course navigation menu. We've had feedback from local administrators about it causing confusion, particularly when it come...

Problem Statement The current Canvas Gradebook creates confusion when tracking assignments that require resubmission after instructor feedback. When a student submits work, receives feedback indicating the work is incomplete, and needs to resubmit fo...

When I edit users I do not have a place to change their role.  Where can I do that?  If I want to change a former student to a teacher or change someone from a dean to a teacher where can I do that?  All the documentation says I can go to Admin, Peop...

Hi, I've created several tickets by emailing support@instructure.com but I never get a response to the ticket. Is there a better way to get support for an issue?

What are some best practices or solutions for promoting students from one class or course to the next while maintaining their records seamlessly, so we avoid having to upload their names and details repeatedly?

Recently my campus notified Canvas admins and teachers that there was a new system for manual section enrollment where we could download a csv template, create sections then upload the csv to sort students into the chosen sections. In my program, we ...

I need to batch move questions between item banks in New Quizzes the way we could in Classic Quizzes. Please prioritize this.

Hi. I am supporting a colleague who did marking based on the descriptors in speedgrader (Student 1, Student 2). When they deanonymised they found it impossible to link their comments to the students. According to them, the script corresponding to "St...

This looks to be a bug.  In my 600 FCS class, I’ll enter a short text, but it is not saving.  Stopped working about 3 weeks ago.  Seems to be the only class where this is happening.  Help? 

We sometimes have requests for evidence of completion of Tasks/ assignments aside from just the marks. However, since we have enabled the "build on last attempt" feature, Speedgrader displays the complete quiz on the first attempt and (if needed) dis...

Hi, We use a grading scheme that gives scores in whole and half steps on a 1 to 10 scale (e.g., 1.0, 1.5, 2.0, … up to 10). When teachers use the override feature in the gradebook, we have advised them to enter the student's grade as a percentage, as...

I am reaching out to inquire about an inconsistency we’ve observed in how grading schemes are displayed on Canvas. In several courses, the grading scheme appears labeled as “Canvas Default grading scheme”, which doesn’t reflect the customized grading...

Hello,I just registered for Prince2 Foundation course at Peoplecert. I have tried to open the eBook that comes with the course Prince2 but I couldn't open it. The eBook is located in My Resources > My Reading list > Prince2 eBook> Read Now. When I cl...

Hello!I am the administrator of our Canvas account as well as an instructor. Can anyone help me with instructions on how to enable to "Submit for Student" option for an assignment? Thank you!Monika