Unknown Badge Validation Error

[JessicaNorton]

Does anyone know why the badge isn't going into my backpack?

I have verified my email. The badge is legit. Why does this error keep happening?

[greydon · Accepted solution]

Hello @JessicaNorton 

Thank you for contacting the Instructure Community. That is an odd error to receive with Badgr and could be coming from the Badgr server directly. In a situation like this, you would need to contact them directly. Please email support@badgr.com and include as much relevant information as possible. They specifically ask for this:

Submitting a Canvas Badges/Credentials support req... - Instructure Community

Hopefully this helps and they can provide an answer soon.