Community Help

akhuebel · 2024-10-30

In the instructions for awarding a badge, you must enter an identifier, usually an email address. However, there is an option to add a URL. Would this be the recipient's own website address, for example, Linkedin URL? How would the recipient know...

AJ3012 · 2024-10-29

I've noticed that the notification mail includes two links to the badge that require a login, one behind the image and one behind the "Go to the Bagde" button. Both links point to /my-badges/badges/<BADGE_ID> page, which redirects to the login if the...

JustinMason · 2024-10-28

Hi! I am encountering buggy behavior in Pathway’s LTI integration feature and I’m wondering if other folks are impacted. The issue: when I click the “Add Integration” button on the pathway page (see screenshot below), the button does nothing—no chang...

whardaway · 2024-10-25

I have a colleague I am working with on a badging program and the screenshot below is what they see when they log into this URL from their Canvas Credentials account. While I do not have this issue. They have tried different browsers. I am at a loss....

davida16 · 2024-10-25

We seem to have accounts both on US servers and Europe ones. I'm not sure it matters which one of these we use from a practical perspective, but Europe is geographically closer, so ideally I would like to have all of the badges in one region. Is ther...

ClaudiaFerenc · 2024-10-23

I had a backpack of badges since last year but when I logged in, they were all gone and it shows 0 badges. Please bring my badges back.

chocochippie · 2024-10-21

I’m currently developing a Python project for a university that processes a PDF or CSV containing student IDs and their extended exam times. The goal is to automate the process of adding extra time to specific exams. During development, I realized I ...

MelissaDaigle-B · 2024-10-11

Hi, all. I've noticed that the Issuer-level Data Management export includes a "Revocation Reason" column; however, I've never been prompted to add a reason for revoking a badge. I'd love to know if this is forthcoming functionality, because YES, I wo...

ZahidK · 2024-10-07

Hi all, I wanted to ask what the criteria for getting a badge are, I recently finished the summer course taking two classes and passed both of them with A's. Does that entitle me to the Dean's List badge ( from what I've read, it does)? Is anyone hav...

cnnbetts · 2024-10-02

I have recently completed 2 required trainings and I have the certificates. It is not syncing with my Pathway, but other trainings from the same platform are syncing with other Pathways. How do I fix that?? Everything is synced and linked.

MusicSuzanne · 2024-09-28

Hi Everyone! I want to create leaderboards and badges for my students to use in Canvas. I am a teacher, and do not have on-campus Canvas support. My school just converted to Canvas during Summer 2024, so I doubt we are using the Legacy version. One...

AbdulTrainer · 2024-09-16

Hello there. We issue digital badges for course completion (Issuer - Halo Staffing). We have 73 active badges. ISSUE: It has come to my notice that Badgr does NOT SEND ANY EMAIL to the student saying they have earned a digital badge. The student ha...

JustineEvansUMT · 2024-09-09

My pathways' progress has been stuck on "Progress up to date as of 7/24/24, 7:37 PM. Your progress will be updated soon" since that date. I contacted the issuer and she mentioned that some students' progress was "stuck" and that they had to manually ...

HeatherLuna · 2024-09-06

Can the issuer contact be changed to a mailbox that isn't a personal mailbox? I think it's defaulting to my email because I am the Canvas contact here at my company for Instructure but I'd rather this go to a shared mailbox to remove a single point o...

HeatherLuna · 2024-09-06

Hi there, Has anyone been able to customize the design colors? The colors for our organization are a shade of red, black, and white and don't align with the color scheme we see in Credentials in this view where there's a grayish blue: Thank you!

HeatherLuna · 2024-09-06

Hi friends, Has anyone had success using a different font in Canvas Credentials? Our company has fonts that align with our brand and I'd love to figure out a way to implement a font vs. what Credentials offers out of the box. Thank you!

NELLENNEKOS · 2024-09-05

Hello, I just attended a live training at 5:30am to 6:30 am. However I checked my badge but i dont see it under BADGES. I wasn't able to do the survey at the end of the training because I had an emergency with my toddler. Could that be the reason why...

karenwky · 2024-09-04

I registered with my company email, but now I am no longer work in that company, I added my personal email, and deleted the company email. So the badge is delinked, and I have no access with the company email so I can't add back the badge. Please hel...

LaReecaRucker · 2024-08-30

Badgr is only pulling in a few of my assignments to which I can assign badges.It doesn't pull all of them in for each week.Why is it only pulling in a few?How do I make it pull in all of them?

GuidoBrunetto · 2024-08-28

Hi all, I am trying to import badges from open badge passport into canvas badges.Using the badge TXT file downloaded from OBP doesn't work (end with a 502 error after a minute or so). Uploading the .PNG gives an "unknown badge, badge import failed" e...

JimSpohrer · 2024-08-22

I used to upload csv files in Badgr, and now it is not work.I typically uploaded 5 or 10 lines in the csv, as I am aware of the limit for non-paid. Why has bulk upload stopped working for me?What am I doing wrong?I have done the bulk upload many time...

AlekWO_auticon · 2024-08-16

I want to issue badges to two different people, let's say, Jean-Marie Smith and Marie Smith. After successfully issuing an assertion for Jean-Marie with the email identity (jeanmarie.smith@company.com) I try to issue a badge for marie.smith@company.c...

JoshuaStomel · 2024-08-15

I used to have this working, but things seem to have changed. I am a professor with instructor permissions and I want to get started using the free version of canvas badges in my class. Assume I have zero access to any administrators. Is this still p...

AngelBennett · 2024-08-13

When I complete the module for each section in the course, I am prompted to collect my badge for that module. The check mark for the section shows all areas in the module are complete and I should be able to collect my badge but when I click the link...

dledu · 2024-08-03

Hi,I try to import my badges in my backpack.With the PNG image, I receive an error:...UNKNOWN BADGE...Error UUID...It is strange because I can import with the URL of the (JSON) Assertion.My png badge is validated with the validator.I don't understand...

CherylPatterson · 2024-08-02

I have competed the course on Business Development, but I did not receive an email with my certificate. Can you help.

csakman · 2024-08-02

I'm trying to automate the Badge uploading to the Canvas Badgr backpack for anyone getting a new badge and adding them to Badgr backpack similar to LinkedIn's URL certificate automation link. Is it possible to generate such an API to embed it into a ...

Salma7 · 2024-07-26

I got six badges from a Summer program I applied to (the experiment digital) but now all my badges disappeared and I can't find any of them

Shariyah12 · 2024-07-24

I have signed up on my mobile before signing up on my tablet now i can't just sign in. I would have to create a while new account. It's there away around this?

TCantrell72 · 2024-07-24

I had a badge attached to a course in Canvas and all of a sudden I am getting this error. I reached out to our team and our Canvas CSM and they said to contact you.

DoraJekkel · 2025-06-04

We’re refining the badge creation and edit flow to reduce friction, fix minor issues, and align more closely with other Instructure products—making it easier for you to create meaningful badges with clarity and confidence. Here’s what to expect.

DoraJekkel · 2025-05-07

When faced with 30+ achievement types to choose from, most users… chose none. Achievement types in the open badges standard were designed to help credentialing feel more meaningful and precise—but they ended up overwhelming people instead. Now, that ...

DoraJekkel · 2025-04-30

The Canvas Credentials LTI 1.3 upgrade is coming soon—starting May 12. We’re taking extra care to ensure a smooth, gradual transition so institutions are supported every step of the way.

DoraJekkel · 2025-04-08

What if mapping out a learning journey felt seamless, accessible, and flexible? We’ve heard your feedback, and we’re making big changes to Canvas Credentials Pathways to help you build learning experiences that truly work for all users. This is just ...

DoraJekkel · 2025-04-01

We want to inform you about an upcoming scheduled maintenance that will enhance our system’s performance and security. While we aim to make this transition as seamless as possible, there may be a temporary disruption during the maintenance window.

ShelbySchaefer · 2025-03-25

Discover what’s top of mind for today’s career learning leaders—from skills-based frameworks to AI-powered efficiency—in our latest customer discovery session recap.

shirenv · 2025-03-24

Ideas, Customer Discovery Sessions, and Early Adopter groups are exciting, but our efforts go beyond that. Here’s how we’ve been further strengthening our partnership:

DoraJekkel · 2025-03-21

We heard you! Many of our customers expressed the need for a safe, dedicated space to explore new features, validate workflows, and ensure smooth adoption before updates go live. In response, we’ve launched Beta environments for Canvas Credentials—gi...

DoraJekkel · 2025-02-12

Canvas Credentials now integrates with Canvas's course export and import features—coming to production on February 17. Discover how this integration will transform the way you share and manage courses with embedded micro-credentials and pathways, all...

DoraJekkel · 2025-01-08

Imagine a learning catalog that doesn’t just list courses but paints a clear picture of achievement and growth. With badges and pathways integrated directly into Canvas Catalog, learners can now visualize their journey before they even enroll. It's n...

matekiss · 2024-12-09

Canvas Catalog meets Credentials! Starting Jan 6, showcase Badges & Pathways to elevate learner experience and drive institutional impact.

EleniBalaska_ · 2024-10-29

Tl;dr: We are thrilled to announce our latest LTI integration with Canvas Credentials (formerly known as Badgr) as part of our continued commitment to deeper cross-product integrations and more effective use of technology for teaching and learning!

DoraJekkel · 2024-10-18

Heads up! We’re performing a crucial AWS Aurora migration soon. Discover when this might affect your Canvas Credentials experience and what to expect.

DoraJekkel · 2024-10-11

The Canvas Credentials LTI 1.3 upgrade is here, and we’re ready to ensure a smooth transition for all users. Whether we’re handling the upgrade automatically or helping self-hosted Canvas accounts make the necessary adjustments, we’ve got you covered...

DoraJekkel · 2024-09-04

Heads up! We’re performing an essential AWS upgrade soon. Find out when this might affect your Canvas Credentials experience and what to expect.

DoraJekkel · 2024-08-26

We're updating Canvas Credentials with Talent Neuron's market-driven skills taxonomy as the new default, bringing real-time job market insights directly into the platform. Alongside this, our new flexible skills option lets you retain your existing t...

KevinMeredith · 2024-08-22

Canvas Credentials has a new default skills taxonomy provider in Talent Neuron. We are excited to provide more information about the value that this integration can bring to Canvas Credentials customers.

DoraJekkel · 2024-08-02

Exciting news! Starting August 5, Canvas Credentials Pathways will offer greater flexibility by allowing optional badge requirements at the step level. Discover how this update, inspired by your feedback, can enhance your pathway design.

shirenv · 2024-07-16

We just wrapped our 14th InstructureCon last week in Las Vegas! Our team gathered with nearly 3,000 customers and partners from across the globe for over 260 inspiring sessions. The temperature outside soared to over 115 degrees, but inside, the atmo...

DoraJekkel · 2024-07-01

Streamline your students' badge management experience with our newly reintroduced Backpack feature in the LTI 1.3 integration. Learn how this update can enhance engagement and contribute to your institution's credentialing success.

DoraJekkel · 2024-06-03

Exciting news! Canvas Credentials is on the verge of unveiling the latest innovation in digital credentialing: Open Badges 3.0 compliant micro-credentials. But what exactly does this mean for you? Dive into our upcoming blog post to discover the tran...

DoraJekkel · 2024-05-28

Ready to revolutionise your badge management process? Discover how our latest feature enhancement in Canvas Credentials allows you to effortlessly bulk award multiple badges to diverse recipients with just a CSV upload. Say hello to streamlined effic...

DoraJekkel · 2024-05-23

Say goodbye to waiting! Our latest update to the Canvas and Canvas Credentials sync process now enables near real-time badge awarding and enrollments. Dive in to discover how this game-changing improvement will enhance your credentialing experience.

DoraJekkel · 2024-04-12

Discover the latest on our phased sunset of legacy interface of Canvas Credentials LTI 1.1. Learn how to transition smoothly to the upgraded version for optimized performance. Plus, find out about automatic upgrades and the opportunity for active use...

DoraJekkel · 2024-03-20

Get ready to simplify your issuer operations with our latest update! Learn how our Enhanced Staff Management APIs streamline staff management tasks within Canvas Credentials. Explore the new endpoints and discover how they can make your workflow more...

DoraJekkel · 2024-03-18

Get ready for a game-changing addition to Canvas Credentials LTI 1.3! Our upcoming Evidence Submission feature ensures transparency and authenticity in badge awarding, empowering educators and inspiring learners. Stay tuned for March 18th as we unvei...

DoraJekkel · 2024-03-12

Discover the latest game-changing update in Canvas Credentials! Our Notification Enhancements are here to revolutionize your notification experience. Gain full control over your notification settings, choose between email or in-app notifications, set...

DoraJekkel · 2024-03-06

Exciting news awaits! Discover the latest upgrades coming to Canvas Credentials that promise to revolutionize your notification experience. Stay tuned to explore streamlined settings, timely updates, enhanced customization, and more, ensuring an even...

DoraJekkel · 2024-03-04

Embark on a seamless transition as we bid farewell to the legacy Canvas Credentials LTI, making room for a more enhanced and cohesive user experience. Discover the strategic decisions driving this change and how it propels us toward an optimized cred...

DoraJekkel · 2024-02-29

Explore how Canvas Credentials is revolutionizing educational technology with the integration of Instructure’s new global navigation wrapper, creating a seamless and cohesive experience for educators and learners alike. Join us as we embark on a jour...

Canvas Badges/Credentials Release Notes (2025-07-14)