Troubleshooting: Your session has expired, please refresh

On rare occasions, you may be presented with an error message in Canvas. We're working to make the error messages more meaningful, but in the meantime, you may find some helpful tips below. The tips below are suggested actions based on past experience; however, they may not resolve the issue in every circumstance. Feel free to contact support@badgr.com with questions.

Problem

When attempting to use Canvas Badges for the first time in Canvas, a user is presented with the error message, "your session has expired, please refresh."

Typically, this error is caused when a user attempts to access the Canvas Badges app in Canvas with an unverified Canvas Badges email. This can be resolved with a few simple steps.

  1. Sign into Canvas Badges with the same email address used in Canvas.
  2. If your email address is not verified, Canvas Badges will notify you that a verification email was resent.
  3. Be sure to follow the link in the verification email to gain access to your Canvas Badges account.
  4. If you do not get a verification email, contact support@badgr.com.
Problem