How do I contact Canvas Support?

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Depending on the institution, Canvas users can contact Canvas Support through the Help menu in Canvas Global Navigation on the web or the Help option in the User Menu from one of the Canvas mobile apps. Canvas support agents are trained to assist all Canvas user roles, including students, instructors, and observers/parents/caregivers.

Institutions can customize their Help Menu with the help resources they want their users to use, as well as by role. Canvas documentation displays the default menu options, but what options display in Canvas for you may be different from the screenshots shown in the reference lessons below.

Canvas Web

Instructors/Teachers/Course Facilitators: How do I get help with Canvas as an instructor?

Students: How do I get help with Canvas as a student?

Parents/Observers: How do I get help with Canvas as an observer?

Admins: To report any problems with Canvas, contact Canvas Support. For assistance with managing your institution's Canvas account, contact your Customer Success Manager (CSM).

Canvas Mobile Apps

Instructors/Teachers/Course Facilitators:

• How do I get help with the Teacher app on my Android device?
• How do I get help with the Teacher app on my iOS device?

Students:

• How do I get help with the Student app on my Android device?
• How do I get help with the Student app on my iOS device?

Parents/Observers:

• How do I get help with the Canvas Parent app on my Android device?
• How do I get help with the Canvas Parent app on my iOS device?

What if there is no Help button in my Global Navigation?

In some cases, the Help Menu may be disabled altogether. If you do not see a Help menu in Canvas, use the support resources provided by your institution or contact your institution's IT department. If your question is able to be shared publicly, you may consider asking the Canvas Community.

How do I learn more about Canvas support tiers?

Learn more about available support tiers by viewing the Canvas Support Terms webpage.