Hi there Within our KB Entries we request that the Canvas Support Person to follow specific macros in order to help the client. These macros all recommend where the Support case should be redirected to should Canvas Support not be able to help the client. The Griffith Admins are unable to see within the Canvas Admin Console what cases have followed a specific Macro, without us going into each individual case. As such it is very time consuming to try and work out what Macros have been used for the specific cases.
It would be great if we can have a report detailing what Macros have been applied to the cases. Or if we can have the macro field added to an existing Cases report. Thanks