Troubleshooting Google LTI in Canvas

Kurtney_J · ‎09-17-2024

STUDENT TROUBLESHOOTING

Most of the time, Students have a browser issue, are not logged in correctly, or have not linked their Google account to Canvas correctly.

Step 1 - Verify that the Student’s Chrome Allows Third Party Cookies. If you’re not sure how to do this, you can go here: https://support.cloudhq.net/how-to-enable-3rd-party-cookies-in-google-chrome-browser/

The first step is to verify that the student is allowing Third Party Cookies in Chrome.
To access these cookie settings you will need to open Chrome’s settings.
You can open Chrome settings by clicking on the three dots in the top right corner of Google Chrome, and then selecting Settings from the menu that appears.
Once you have opened Settings, scroll down to the very bottom of the page.
Here you will see an option for Advanced. Click Advanced to open more settings.
Click on Site Settings found under the section titled Privacy and Security.
Then click on Cookies and Site Data.
Now verify that the option to Block third-party cookies is disabled.
Here is a screenshot of the ideal cookie settings:

https://www.screencast.com/t/qMsCfAqSwm

Step 2 - Remove Google Drive as a Register Service in Canvas

The next step is to remove Google Drive as a registered service for the student in Canvas.
To do this open the student’s account settings in Canvas.
Find the section titled Registered Services on the settings page.
Look for a service named Google Drive.
If you hover over this service with your cursor a red circle with an “x” will appear. Click this circle to remove the Google Drive service.
Here is a screenshot that shows where to find this red circle:

https://www.screencast.com/t/8nIsVmsxM

Step 3 - Remove Google Drive LTI IAD-Prod as an Approved Integration in Canvas

The next step is to remove Google Drive LTI IAD-Prod as an approved integration for the student in Canvas.
To do this open the student’s account settings in Canvas.
Find the section titled Approved Integrations on the settings page.
Find the integration called Google Drive LTI IAD-Prod.
To the right of the integration name, you will see a trash icon. Click this to remove the integration.
Here is a screenshot that shows where to find the trash icon:

https://www.screencast.com/t/7HDXa6aW

Step 4 - Remove Google Drive LTI by Canvas as an App in Google Drive

The next step is to remove Google Drive LTI by Canvas as an app for the student in Google Drive.
To do this open the student’s Google Drive.
Click on the gear icon in the top right corner of the screen.
Choose Settings from the drop-down menu that appears.
Once Settings is open, select Manage Apps on the left side of the settings box.
Find the app named Google Drive LTI by Canvas, and click Options.
Then click Disconnect from Drive.
Now click Done.
Here is a screenshot that will show you where to find Disconnect from Drive:

One of the final steps is to have the student log out of everything!
Have the student log out of Canvas, Google Drive, and Google Chrome. (If they are using a Chrome Book the student may not be able to log out of Google Chrome. Instead, have them log out of their computer).
Once they log out of Google Chrome, close out Google Chrome completely.

Step 6 - Clear Cache and Cookies

Now the student will need to clear their cache and cookies in Google Chrome.
Have the student open Google Chrome. (If the student had to log out of their computer have them log back in and open Google Chrome).
To clear the cache and cookies I would recommend following this guide from Google:

Be sure to set the time range to All Time before clearing the cache and cookies.

Step 7 - Authorize the Google Drive LTI

The final step is to authorize the Google Drive LTI in Canvas.
Have the student navigate to an assignment that requires them to access Google Drive.
The student will know that they need to authorize Google Drive on the assignment because they will see a screen that looks like the one in this screenshot:

Click the Authorize button in the bottom left corner of the screen.
Choose the Google account that uses the same email address as the student’s default email in Canvas.