Community Help

LucasBerry · 2024-09-17

On my school districts network I can't log in to the university of Cincinnati canvas page. I keep getting an error message that says please verify username or password and try again. I am for sure using the correct name and password. I have even rese...

rvf5159 · 2024-09-17

I upgraded to the new macOS Sequoia Version 15, and now none of my course content loads. I tried clearing web data, ensuring website tracking and hide IP address were unchecked, but nothing worked. My Safari version is 18, which Canvas said it's supp...

Kurtney_J · 2024-09-17

STUDENT TROUBLESHOOTING Most of the time, Students have a browser issue, are not logged in correctly, or have not linked their Google account to Canvas correctly. Step 1 - Verify that the Student’s Chrome Allows Third Party Cookies. If you’re not sur...

glparker · 2024-09-17

A disgruntled teacher when through and deleted a bunch of stuff from a bunch of courses. I need to be able to answer this question, and seemingly cannot due to inadequate Canvas logging. "What did a faculty person delete, from where, and when"? If...

rpsimon · 2024-09-17

I am my school's Canvas admin. I allowed my teachers this year to use the cross listing as a feature in order to save them time. However, when I run the grade export at the account level, the CSV grade export which is generated from Canvas is showi...

rasman69 · 2024-09-17

We have a 25 question evaluation quiz. We want to run a report that shows which questions the student got wrong and then run that report through an external process to generate an email instructing the student to review the course modules related to ...

FredHaller · 2024-09-17

New Canvas School Here - k-12 secondary. We have three divisions, lower, middle and upper. I want to find a way to show teachers what other major assessments are being planned for any given day, so we can avoid overtaxing students unnecessarily. ...

Eddy4 · 2024-09-17

Is it possible to include students' email in the csv file output from the gradebook? Is there any way to output a CSV file that includes students' names, SIS IDs, Login IDs, and emails? Thank you very much."

PatrickLao · 2024-09-16

ShoaZilch · 2024-09-16

Is there a way to print my quizzes and feedback so i can have a record of them and go over my mistakes and find out what page they are on?

TYLERFULLER · 2024-09-16

Hello, I think it would be helpful for there to be a "Mark As Read" button on the Canvas Notifications email when there is a discussion post. I usually read all of the posts there and then later see in Canvas that I have multiple unread posts only to...

neerajn · 2024-09-16

I am unable to pair my student. Have reported multiple times vide complaint numbers:11177189110596771069910210691942 Would appreciate if someone at Canvas can look into my account and fix it. Thanks!

rmatz1 · 2024-09-16

I teach a course that is co-taught by 5 teachers with 130 students total. We have divided our students into sections, so they remain in the larger class but also have a section assigned to them. I would love to see ONLY my section of students on my g...

Schmidja · 2024-09-16

Hi. About a couple of weeks ago, along with some patching that went on in Canvas, the ability to include carriage returns in the Assignment Comment library - seems to no longer exist. Specifically, when I create this as a comment, and save it in the ...

dheup · 2024-09-16

Hello, I have assignments with requirements in one module. When I move them to another module, the requirements disappear. I can't find any settings that allow me to keep the requirements. Am I missing something? Thanks, Dave

DanielBarwick · 2024-09-16

I created a rubric at one school where I work, and I would like to use that rubric at another school where I also work. Is there a way to copy a rubric so that I can use it at another school? I understand how to copy rubrics among courses at a single...

KentKersey1 · 2024-09-16

I have badges in Attendance that I need to delete. When I click on "Manage badges," none of the badges that are there. How do I delete them?

MiguelMontanez · 2024-09-16

Is there a way to mark "all entries" as "Read" in threaded discussions? For graded discussions, I use the "Speed Grader" interface (with a rubric). After I grade all the entries, I need to go back to the Discussions and "read" the entries so Canvas m...

sgoswam · 2024-09-16

I tried on three browsers: Chrome, Safari and Firefox; disabled ad blocks and tried again, enabled University Cisco VPN and retried but to no avail. Every time I try reloading, it says:Service is currently unavailable. Try again later.No idea why th...

gailadmin · 2024-09-16

How can I quickly see (as an admin) which outcomes are sub-account and which are course-level? Sometimes instructors incorrectly copy courses from previous terms and end up creating course-level outcomes by mistake.

CoreyCline · 2024-09-16

Situation: We sync our grades from Canvas to FACTS/RenWeb. For various reasons, we have to put holds on student accounts. Traditionally, what we've been able to do with FACTS, is withhold their grades from them until they fix the hold on their accoun...

JuliaMThompson · 2024-09-16

When I click on "Published Courses" I see there is subtext for the course titles that I would like to change but am not sure how. (Example in screenshot - I'd like to remove "CHAZ".) Thank you!

Ethel2 · 2024-09-16

Can the location input in Calendar Events allow hyperlinks? As of now, adding a zoom / google meet link does not allow a student to click on the link to easily open the meeting. Instead students need to copy the link, open a new tab, paste, and Enter...

LynzWilmsey · 2024-09-15

Hi There I am testing a new course that has fake students in there and i have divided them into 4 sections. Our trainers need to observe our apprentices, on-the-job and then submit their PDF observations into each students file. I saw through the com...

SM_BIBOMBE · 2024-09-15

Hey, I am in a drawing class, and we are meant to submit images in jpeg for our assignment, and for two assignments now it has been failing when I try to submit, how do I fix it or what is too big or small that I can't submit it.

TomWoolway · 2024-09-15

I am a new adjunct professor so I am still learning how to use Canvas. I want to send a message to the students in my class along with two attachments. Can I do this through Canvas? If so, how do I do it? If not, I can send a group email to the s...

jcrawfor · 2024-09-15

Hello. For years, I've done an assignment that asks students to annotate a document in Microsoft Word using Word comments (e.g., Insert -> Comment). The comments appear in balloons to the right of the text. Until recently, those comments appeared on...

NicoleDarling · 2024-09-15

I love the Pass back feature offered that enables us to pass grades from Canvas to our sis Aspen. However, it would be most helpful if there was a filter in Canvas Grades that showed ONLY assignments that were "passed back" to Aspen. That way we coul...

DrewFuller · 2024-09-15

Over the last few years students have told me about the fact that they can view the 6 summary statistics (Mean, Median, Upper Quartile, Lower Quartile, Max, and Min) for their assignments. I know that on the teacher end I can find the min, max, and a...

mgebara-lamb · 2024-09-15

Why is the comment section in Speed grader getting worse? When grading I add all my comments on the side. I also save these comments. This year all my comments have no structure, they lost all spaces and paragraphs. Please fix this issue. The comment...

sgergely · 2024-09-13

We’re excited to introduce DAP CLI 1.2.0, featuring secure connections to MySQL and PostgreSQL, optimized memory usage for cloud environments, and improved error handling for parquet files. In addition, the CLI now logs system environment details for...

TamasBalogh · 2024-09-11

In a previous post, we explained the issue where the 'Disallow Threaded Replies' option was inadvertently applied to discussions that were intended to remain threaded. Unfortunately, due to the nature of the update, we are unable to identify which sp...

teryn_odom · 2024-09-11

Ahoy there! After recently docking to provide you the ability to hop aboard with a high-level overview of what LTI Usage is, we want to now dive deeper into how it works and what you should (and should not) expect.

shirenv · 2024-09-09

I'm excited to share an upcoming event that reflects our commitment to keeping you informed and at the forefront of our product evolution. We know how much you care about staying up to speed on product updates, so Instructure New and Next will walk y...

jperkins · 2024-09-03

We're adding some new functionality to allow customization options for Canvas Username/Password logins.

SamGarza1 · 2024-09-03

Originally slated for an earlier release, we have decided to shift the full launch of Checkpoints to Q4, with the beta version available in October and the production release scheduled for November.

RyanNorton · 2024-08-27

Given the busy back-to-school season, our team has been revisiting our Canvas Deploy Schedule to ensure we can minimize any potential disruptions. As a result our Beta and Production deploys have been delayed by 24 hours.

SamGarza1 · 2024-08-21

We're exploring new possibilities for Canvas Group functionality, including the option for private groups and we'd love your input!

RaviKoll · 2024-08-21

Announcing a new feature preview available in Canvas. Read on to learn about our redesigned rubrics and join us in the Enhanced Rubrics User Group to provide feedback and stay up to date on future developments.

TamasBalogh · 2024-08-16

On August 14th, 2024, we deployed an option in Discussions that allows you to disallow threaded replies. This feature was previously available in the legacy Discussions but was missing in the redesigned version. As a result, some of you may have noti...

SamGarza1 · 2024-08-15

As we continue to innovate and improve Canvas, we are excited to share some new features designed to make your experience more seamless and efficient.

sgergely · 2024-08-14

We are committed to providing a reliable and efficient service for your data needs, and as part of this commitment, we will be performing scheduled maintenance on our CD2 API infrastructure. This maintenance is essential for ensuring continued perfor...

teryn_odom · 2024-08-08

We’ve accomplished a lot and are continuing to invest in improving all things LTI to ensure that you can better understand, manage, and deepen adoption of your LTI tools.

RyanNorton · 2024-08-02

We have heard from many of you regarding the evolving ecosystem around access token usage and we wanted to share our upcoming plans and strategies.

TamasBalogh · 2024-08-02

Hello Community Members, I’m Tamas Balogh, the new Product Manager for Discussions. Some of you might remember me from when I was the Technical Product Manager for New Quizzes. I left Instructure in March, but I'm excited to announce that I’m back!

DanaOkerlund · 2024-08-01

For reference: Link to New Quizzes End of Quarter Update Q1 - 2023 New Quizzes News In the past quarter, we've been hard at work bringing valuable updates to New Quizzes that enhance its functonality and usability. One of the key updates is the ab...

AllisonHowell · 2024-07-31

We heard your feedback—the extra step to set due dates is too much. Within the next month, the edit pages for assignments, quizzes, and discussions will revert to their previous design, while preserving the new features for selective module release a...

CarlySteenstra · 2024-07-30

Instructure is committed to enhancing the management and use of LTI (Learning Tool Interoperability) apps within Canvas to be as efficient and impactful as possible. We are also dedicated to providing our partners with outstanding integrated experien...

sgergely · 2024-07-25

We've made important updates to our DAP CLI documentation, including new resource links, detailed explanations on queries, and guidance on datasets and namespaces. Coming soon, the DAP CLI will support secure connections to MySQL and PostgreSQL, bett...

jcrossonhill · 2024-07-19

At InstructureCon we heard from several of you that migrating from LTI 1.1 to 1.3 has been a challenge. We wanted to ease this as much as possible for both tool developers as well as users of their tools, so we have created this best practices guide....

shirenv · 2024-07-16

We just wrapped our 14th InstructureCon last week in Las Vegas! Our team gathered with nearly 3,000 customers and partners from across the globe for over 260 inspiring sessions. The temperature outside soared to over 115 degrees, but inside, the atmo...

Dalma_Schnell · 2024-07-15

We're changing your Portfolium Outcomes Assessment Grade Exchange LTI experience. Starting August 5th, to align with new web standards and boost security, the Grade Exchange LTI will open exclusively in a new tab.

annalindsay · 2024-07-12

Discover how global collaboration is driving innovation and shaping the future of Canvas LMS. Dive into the highlights of our latest discovery session and see how we're committed to enhancing the educational experience for our diverse user community.

SamGarza1 · 2024-07-05

I wanted to share a final update on the Discussions/Announcements Redesign before it becomes officially enforced on July 20th.

KevinMeredith · 2024-07-01

On June 15, 2024, the Lucid Visual Collaboration Suite (LucidChart and LucidSpark) was made generally available to all Canvas customers. This integration gives educators and students alike an elevated teaching and learning experience in Canvas throug...

GergelyTar · 2024-07-01

We are thrilled to announce that our Admin Analytics feature in Canvas is now being migrated to the Data Access Platform (DAP). This transition brings a host of benefits, ensuring a more efficient, consistent, and insightful experience for all users.

SamGarza1 · 2024-06-24

In our continuous effort to enhance the Canvas experience, we're excited to share the latest updates and improvements we've made based on your feedback. Over the past few months, our dedicated team has been hard at work addressing key user pain point...

AllisonHowell · 2024-06-17

Plus pages, ungraded discussions, an “assign to” makeover, and more!

SamGarza1 · 2024-06-14

At Canvas, we continuously listen to your feedback to ensure that our tools meet your needs effectively. Based on the valuable insights we've gathered, we're making a temporary adjustment to our discussion redesign.

emilyk23 · 2024-06-13

Designed to meet the needs of young learners, explore how Canvas for Elementary fosters successful digital learning experiences.

Canvas Deploy Notes (2024-09-25)