my institution name is not on the list?

[EdithAguirre]

After downloading the app, I cannot find my institution's name on the list, before logging in. I tried my Canvas username and password, and a combination of the search names below, but El Paso Community College is not on the list. Could you help guide us to the correct institution.

We've tried:

El Paso

El Paso Community College

EPCC

Community College

but not work when I use my username and password combination.

Thanks,

Edith from EPCC

[Chris_Hofer · Accepted solution]

Good afternoon, @EdithAguirre ...

I'm not sure if this is El Paso's Community College's Canvas URL:

epcc.instructure.com

...but have you tried typing that in instead of trying to look for the actual name of your school?  That's also an option.  Give it a try to see if you can log in to the Canvas app by typing in your school's Canvas URL instead.

Hope this helps a bit.

[Chris_Hofer · Accepted solution]

Good afternoon, @EdithAguirre ...

I'm not sure if this is El Paso's Community College's Canvas URL:

epcc.instructure.com

...but have you tried typing that in instead of trying to look for the actual name of your school?  That's also an option.  Give it a try to see if you can log in to the Canvas app by typing in your school's Canvas URL instead.

Hope this helps a bit.

[KristinL · Accepted solution]

In addition to what Chris shared, you can also try the QR code option. 🙂

How do I view a QR code to log in to the Canvas mobile apps as a student?