Adding users (people who have previously been a part of the course)

[JenaWebb]

Hello,

I have recently tried to add alumni of the course to this year's addition of the course and in both cases the person never received the email inviting them (back) to the course. All the new people I have added are receiving the email invite just fine. Anyone know what is going on?

Thanks, 

Jena

[chriscas · Accepted solution]

Hi @JenaWebb,

There are a lot of variables in play here (how enrollments are handled at your school/institution, what access options are enabled/disabled, are course shells  reused for multiple semesters, etc).  It may help if you can tell us what you see on the people page of the course for the person you're trying to add.  Does it show the "pending" next to the user's name right now?  It could be that they were already part of the course and therefore adding them again really doesn't do anything.  Giving us this small bit of info might help us to provide some suggestions or answers for you.

-Chris

[JenaWebb]

Hi, we worked around it by the person providing an alternate email, which worked just fine. I'm not sure how to answer some of your questions. There is no school/institution involved, just us with the free version of Canvas. We use the same shell from one year to the next and we remove users and then add the new ones. The person I was trying to add had a pending next to the name and they just simply never received the invitation to that address (but to the new one yes). There were already part of the course. It is an alumni that we invited back to talk about the course. 

Thanks,

Jena