Canvas issues on Chromebooks

[parisila]

I'm experiencing roadblocks when I use the webcam in Canvas Studio on my Samsung Chromebook Model XE500C13.

I'm unable to generate self made videos and do voice-overs with screen captures in Studio or on the  Zoom app.

Is there anywhere online, where I can go to resolve these  issues and others, such as "access denied" prompts?

I am a teacher and I need these capabilities to create my eLearning lessons.  Some of my students are also getting the access denied prompts when trying to open media in the assigned lessons in Canvas. I'm assuming they too, are using Chromebooks. District laptops are HP, these Canvas issues are not presenting themselves on those laptops.

[awilliams]

Hi,  @parisila . The first thing I would check is that Canvas has permission to use your camera within the Chrome web browser. Here is Google's support article for troubleshooting that. Use your camera & microphone - Computer - Google Chrome Help.

Let us know if this doesn't fix the problem and you need more assistance.

[parisila]

Thank you, Adam. I certainly will try your suggestion and let you know how it turns out.

Laurie Parisi

1st Grade Teacher

Golden Gate Elementary School

[parisila · Accepted solution]

Adam,

Just wanted to thank you and let you know that although I think blocking Flash was the issue with my webcam, I have since been given a district laptop to use instead. My Chromebook gets to be the helper, not the chief!

Stay well, be happy. I appreciate the fact that you reached out to assist me.

-Laurie

[awilliams]

You are very welcome Laurie! Thanks for all you do for teaching and learning. We'll be here if you need more help in the future.