Ok, so your an Admin that has the fortune to have Adobe Connect integrated into Canvas. If you have not done it yet, here are some destructions: Canvas Integration with Adobe Connect
Let's talk about Best Practices. Better yet call it "things you better do or you will have to have the cleanup on isle 9."
If you are a Canvas Admin, but you are not the Adobe Connect Admin (ACA), then you just might want to share this with them. This is some of the stuff I have been sharing. It is designed for in house documentation, but you should get the picture from it.
Creating a new conference:
I. Access Denied:
Be sure to contact your ACA and Canvas Admin so they can follow up on this integration issue with Instructure.
II. Instructor only has Participant Access:
If an instructor is a first time user, their Canvas created account has yet to be added into the Host users group. This is a one time procedure that is needed to be performed. See the following tutorial: https://help.suu.edu/article/580/faculty-create-a-conference-in-canvas
After the conference room is created the following information is shared:
Due to the current nature of our Canvas-Connect integration, you will be listed as a Participant the first time you create a conference. You will need to be assigned as a Host on the Connect server in order to use Adobe Connect in your course. This assignment is only needed to be performed once by the ACA. Once action has been performed the instructor will be able to host web conferences via Canvas.
To perform this task you will need to login to the Connect Server. On the System navigation bar. [Home|Content|Meetings|Reports|...] Select Administration. Under the System Navigation bar, click on the second sublink called Users and Groups. This will display the Users and Groups pod window.
Click on the Meeting Hosts group. It will then be highlighted in green. At the bottom of the pod window the link buttons will become active. Click on Information. This will show the group information page. Above the red bar, click on Edit Group Information. This will display two pod windows- Possible Group Members and Current Group Members. Scroll or search for the Instructor’s account created by Canvas. (hint: It is the one with +canvas-connect inserted in their email address.) Select their user account which will be highlighted in green. Then click on the Add button in the lower right of that pod window. Their name will be added to the Host group. Once performed, you can log out for the next task.
I am in the process of settingup adobe connect in our instance of canvas
thanks for your guide... unfortunately some of th links do ot work
If an instructor is a first time user, their Canvas created account has yet to be added into the Host users group. This is a one time procedure that is needed to be performed. See the following tutorial: The specified item was not found.
Or are the relevant instructions actually set out in bottom half of this post?
Our SUU link points to this: https://help.suu.edu/article/580/faculty-create-a-conference-in-canvas
I thought that I created a copy of our faculty handout in the community. Let me know if this link does not work for you.
harker i can see and access the link thanks... i am testing today but am not getting the results you outline in your various posts -shall i report here what is happening or shall i follow you to do it just between us?
Is the reference in the guide Canvas Integration with Adobe Connect - where Adobe Connect administrator has to change role from participant to host the only one-time set up action as *you mention onetime set up both need to perform)
Canvas Admins ... For the instructor to use Connect via Canvas there are some one-time only setup instructions you will need to both perform so that the instructor can be the Host in the meeting room. Please read my post on The specified item was not found..
So far in my testing anyone who joins or sets up a meeting is appearing as a host without any one=time set up in Adobe Connect!
@Ean Harker Iam sadly not having much success with adobe connect in our test area
in the first round of testing the users rooms all appeared ok with them as hosts without adobe connect admin having to assign them host (not sure why but users both staff and student) and only way others could join was by inviting participants when created room
on testing today using teacher and student users not related in anyway by email to myself as canvas admin the results are
a) rooms appearing ok in canvas but NOT in adobe connect at all ( cannot see any of the users as participants as no room to view them in)
b) when room creator clicks start - gets error message Undefined method for ‘attr’ for nil:NilClass
c) when anyone clicks join gets same error message
d) guest access does not work at all
is this because in fact i am supposed to click invite participants when create room or a bug? ( i have raised a ticket)
so for now not been able to follow you advice re making some a host when first create a room.
Is this first step a one off or for each time create a room on a different course?
hi.. today three days on i repeated what i did on Friday and got really erratic results ( reported via a ticket to canvas)
a) only instructors can see all conferences created where course members invited or not
b) students can only see conferences where set up to invite course participants
c) creator of conference is automatically appearing as host in adobe connect
d) no one can actually get into the conference room via canvas - get error message or unable to access as guest
participants once get into a room not showing as participant fro the meeting in adobe connect
only way in is to make conference room link available ... not something i want to do really as is an extra administrative step ....
not sure if problem is canvas or adobe connect ...sigh.....
We continue to have three / four main issues
Canvas engineers have established that
Re Staff appearing as hosts in all rooms
‘In regards to adding a user as a host to a conference, I can confirm that the plugin is currently coded to add users as a host to the conference under the following scenarios:
This means that regardless of which instructor created the conference, any users which have an instructor/teacher role in the course the conference is made in will be designated as hosts for the conference. But, if a student were to join any conference other than one they created, they will be added as a participant only
In regards to the Adobe Connect plugin creation, it was made by one of our engineers at Instructure who currently works on another one of our products, but is maintained by our Communications engineering team. I was able to find out that it was a purposeful decision to make all instructors for a course a host for that courses conferences. This functionality was requested by one of the first institutions which was using Adobe Connect and beta tested the plugin originally. I can create a feature request for the communications team for the plugin to support the original creator being given host status only, but can't guarantee if it would be implemented any time soon.’
Re users appearing as others
‘I was able to verify that if you're currently logged in to the Adobe Connect interface directly as an admin and in the same browser attempt to join any conference in Canvas as a participant(so any student who did not create the conference themselves) it will connect you to the conference as the currently logged in admin users session. This appears to be an issue on the Adobe Connect end though, as we are passing the user details just the same in either case.’
So for us the expected behavior appears to be as follows - do others have the same results?