Disappearing Graphics

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Community Novice

I have jpg images which display just fine, then for no apparent reason they disappear, only showing the file name.  Is this a bug? Am I doing something wrong?


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 @mfreedman3 ‌, there are numerous variables that might account for this: where the images reside, how they were added to the item, where they appear within the course. Canvas Support would need to have a look within the course itself to determine why this might be occurring in each case, so if this is happening to you, please initiate a support case (How do I get help with Canvas as an instructor?‌) 

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Community Contributor

We are also battling this problem and it is getting more prevalent. We've submitted multiple tickets, and our faculty have also submitted individual tickets. The popular response is to clear the cache or use another browser. Neither of these are appropriate fixes. One of our IDs is clearing her cache a minimum of once a week. She also teaches as an adjunct at another university and is having the same issue with her courses there as well. We were initially told that Instructure wasn't aware of any problems with missing/disappearing images, that there was something a couple of years ago that had long been resolved. It is getting frustrating.

Some of our faculty have removed all images from their courses because of this, and that cannot continue to happen. My next fear is that it will happen to a student taking an exam/quiz where they have to identify something in an image, but the image doesn't show up (many of our science faculty use images in this manner). For an online class, this is a one attempt assessment that is normally timed. When this happens, this student is panicked. Bottom line...this is happening in multiple browsers (all supported), at multiple institutions, on multiple networks, on multiple devices. I understand there can be many reasons for why it is happening, but I'd like for support to acknowledge that it is a real issue and they are working to resolve it. Canvas is such a great LMS and has had such great support. This particular issue is causing frustration, and we're hearing it from our faculty and feeling it ourselves.

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