Embedded Images not showing in question bank

[alexandra_moral]

I have images embedded in questions that are in multiple question banks. When I look at the bank the images show up for me. They also show up in the student preview. When students try to take the quiz the image doesn't show up. I attached an image of what they see.

[greydon · Accepted solution]

Hello @alexandra_moral 

Thank you for contacting the Canvas Community. We're sorry to hear you've been experiencing issues with images not loading  in your quizzes. Thank you for providing the picture and the details upfront. The broken thumbnail indicates  there is an issue  with the file itself or it may be a permission issue for your students. First, you should go to the files section of  your course and make sure that the files  themselves and the subfolders that they are housed within are published for students. Images will not appear if they are not published within the files tab itself. If that doesn't resolve the issue, it could be the images or where they are sourced. If it is not sourced within the course or question bank itself, we may need to look into that.

https://community.canvaslms.com/t5/Instructor-Guide/How-do-I-use-Files-as-an-instructor/ta-p/929 

Because of the complexity of the issue, and the concerns for privacy, it would be best if you contacted Canvas Support directly to pinpoint the source of the issue and provide a resolution:

https://community.canvaslms.com/t5/Canvas-Basics-Guide/How-do-I-contact-Canvas-Support/ta-p/389767