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katepalese
Community Participant

I can’t log into canvas

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i can’t log into canvas on my iPad or phone yet I can get into here. It is the same name and password.  I’ve asked for a reset 3 times over the course of two hours and have heard nothing.  Anyone have any ideas?

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5 Solutions

Accepted Solutions
rseilham
Community Coach
Community Coach

Hi  @katepalese ‌, 

What address do you use to login on the web? 

Thanks.

View solution in original post

katepalese
Community Participant

hi,

my credentials work at this address: https://canvas.instructure.com/login/canvas <https://canvas.instructure.com/login/canvas>

but doesn’t work on any of the mobile sites

thanks

kate

View solution in original post

 @katepalese ‌, 

It looks like you are using Canvas Free for Teachers/Students, correct? If so, you will need to search for "Free Canvas Accounts" from the What's your school's name? search in the Student or Teacher app - or you can simply type in canvas.instructure.com and it will take you to the login screen. Are you already doing this and it's not working? 

Thanks. 

View solution in original post

0 Kudos
katepalese
Community Participant

AND NOW NONE OF THEM WORK

The app goes directly to learn.canvas.net <http://learn.canvas.net/> I can change the computer, but I don’t think I can change the app

kate

View solution in original post

0 Kudos

Hi  @azrolazmi_zakar ‌, 

What website address do you use to access Canvas on the web? 

View solution in original post

12 Replies
rseilham
Community Coach
Community Coach

Hi  @katepalese ‌, 

What address do you use to login on the web? 

Thanks.

View solution in original post

katepalese
Community Participant

hi,

my credentials work at this address: https://canvas.instructure.com/login/canvas <https://canvas.instructure.com/login/canvas>

but doesn’t work on any of the mobile sites

thanks

kate

View solution in original post

katepalese
Community Participant

my credentials work at this address: https://canvas.instructure.com/login/canvas <https://canvas.instructure.com/login/canvas>

but doesn’t work on any of the mobile sites

thanks

kate

 @katepalese ‌, 

It looks like you are using Canvas Free for Teachers/Students, correct? If so, you will need to search for "Free Canvas Accounts" from the What's your school's name? search in the Student or Teacher app - or you can simply type in canvas.instructure.com and it will take you to the login screen. Are you already doing this and it's not working? 

Thanks. 

View solution in original post

0 Kudos
katepalese
Community Participant

The app goes directly to learn.canvas.net I can change the computer, but I don’t think I can change the app

kate

katepalese
Community Participant

AND NOW NONE OF THEM WORK

The app goes directly to learn.canvas.net <http://learn.canvas.net/> I can change the computer, but I don’t think I can change the app

kate

View solution in original post

0 Kudos

Hi  @katepalese ‌, 

Sorry to hear you are having issues logging in. I might suggest you reset your password and see if that helps. I also added more information at your other post: https://community.canvaslms.com/thread/27155-mobile-login-with-free-subscription#comment-118264 

Thanks.

azrolazmi_zakar
Community Member

I have a same problem here, cant log into my canvas app on my iphone n ipad, But I dont have problem log into the canvas via the website, I resit my password few tomes but I havent receive anything yet in my email, please help, thank you

Hi  @azrolazmi_zakar ‌, 

What website address do you use to access Canvas on the web? 

View solution in original post