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calebsteindel
Community Member

Login Email Address

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I recently got a new email address so I went into my Canvas settings and changed my email. I then deleted my previous email. I am now receiving notifications at my new address, but it still won't let me login with my new email. I have to enter my old email to login. What's going on?

1 Solution

Accepted Solutions
Stefanie
Community Team
Community Team

Hello,  @calebsteindel  Welcome to the Canvas Community! It sounds like you may have changed the email address in the Ways to Contact section of your settings (as these are the contact methods that control your notifications), but that doesn't have any effect on your login credentials, which would still be tied to your old email address. If you need your Canvas login changed, you'll need to contact your school's Canvas admin.

Here are links to some lessons that might provide additional guidance:

How do I log in to Canvas as an instructor? 

How do I reset my password as an instructor? 

https://community.canvaslms.com/docs/DOC-10558-4212710329 

Good luck!

View solution in original post

1 Reply
Stefanie
Community Team
Community Team

Hello,  @calebsteindel  Welcome to the Canvas Community! It sounds like you may have changed the email address in the Ways to Contact section of your settings (as these are the contact methods that control your notifications), but that doesn't have any effect on your login credentials, which would still be tied to your old email address. If you need your Canvas login changed, you'll need to contact your school's Canvas admin.

Here are links to some lessons that might provide additional guidance:

How do I log in to Canvas as an instructor? 

How do I reset my password as an instructor? 

https://community.canvaslms.com/docs/DOC-10558-4212710329 

Good luck!

View solution in original post