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Frigox
New Member

No puedo visualizar ninguno de los videos de las clases grabadas!!

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Llevo 4 días sin poder visualizar ningún video de clase que tenga la plataforma , pensé que tenia que ver con las actualizaciones de mi pc y lo actualice hasta mas no poder lo reinicie pero sigo con el mismo problema con lo cual he tenido que utilizar mi móvil para ver las clases pero , es horrible de aburrido la verdad no me dan ganas de coger el movil para ver las clases desde el. Aparte me distraigo mucho quiero poder ver las clases en mi pc , alguien sabe que puedo hacer ???

Translation from Google Translate

I can't watch any of the videos of the recorded classes!!

I have been 4 days without being able to view any class video that the platform has, I thought it had to do with the updates of my pc and update it until I can not restart it but I continue with the same problem with which I have had to use my mobile to see the classes but, it is horrible of boring the truth does not make me want to take the mobile to see the classes from it. Apart I get very distracted I want to be able to see the classes on my pc, someone knows that I can do ???

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Frigox
New Member

Buenas tardes pues si trate de comunicarme con  mi tutor de la la U pero por alguna razón no vio mi mensaje, así que lo que hice fue descargar otro navegador y pues me funciono perfectamente, muchas gracias por su atención y recomendación.

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chofer
Community Coach
Community Coach

Good morning, @Frigox ...

I am sorry to read that you are experiencing issues viewing videos in your course.  Unfortunately, this issue is difficult to diagnose here in the Canvas Community website because most people here do not have access to your school's Canvas environment or your course.  Have you tried contacting your instructor to see if he/she can help figure out what might be going on with those videos?  It might be that the videos are not linked correctly in the course.  However, that would be a question for your instructor.  You can contact your instructor by following the steps in this Guide:

How do I get help with Canvas as a student?

Another possibility for you would be to contact your school's Online Learning / eLearning / Distance Learning department.  They may be able to go into your course to help figure out what is going on with those videos, and they may also be able to contact your instructor on your behalf.

I hope you'll be able to get in contact with someone from your school to get this issue resolved.  Please come back to this topic to provide an update once you find a resolution.  Thanks!

Frigox
New Member

Buenas tardes pues si trate de comunicarme con  mi tutor de la la U pero por alguna razón no vio mi mensaje, así que lo que hice fue descargar otro navegador y pues me funciono perfectamente, muchas gracias por su atención y recomendación.

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chofer
Community Coach
Community Coach

Hello @Frigox ...

I am glad to read that downloading a different browser worked for you!  That is great to hear!  Thank you for coming back to let us know you have found a solution.  If Community members can help with anything further, please post a new message, and someone will get back to you.  Thanks again!