Sub-account Admin - no menu item

[bturney]

Hello wonderful Community members

Our institution had many sub-accounts (courses separated by faculty) and in the past we have been able to add users (our tutors) as admins (with restricted permissions) to specific sub-accounts, which would allow them access to all courses in those sub-accounts via an 'Admin' menu item.

Recently, the new users being added (as per usual) will either have NO menu item (after they have been added) or the sub-accounts listed will not be complete.

I hope this makes sense.

Does anyone have any thoughts on why this may be happening?

HUGE thanks in advance.

[dbrace]

Hi @bturney,

I am grasping at straws but:

1. is the problem happening regardless of operating system or web browser?
2. does your instance of Canvas have a lot of CSS or JS modifications to the global navigation area?

If you do for #2, I would recommend trying the following in either "beta" or "test":

1. remove the CSS / JS modifications
2. change to one of the default themese
3. act as the person with the evalated access

-Doug