Unable to do a media recording in Google
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello--
I am unable to record in Canvas using the media recording tool. This happens only when I use Google Chrome and Safari. It works when I use Firefox.
I have taken the following steps:
- cleared cache and cookies
- checked the microphone to the on (blue) toggle switch
- restarted the computer
- quit chrome and then restarted the computer
Please help.
Thank you,
Reema Chawla
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello @reema_chawla
Sorry to hear you were having this issue! Hopefully you were able to get it resolved, but if not maybe I can offer some suggestions.
I recommend starting off by making sure that your Chrome browser is up to date. I know that the media record tool does not work in Safari.
If your browser is up to date, try resetting it to default settings - https://support.google.com/chrome/answer/3296214?hl=en
If that does not work for you, try uninstalling Chrome, restarting your computer and then installing it again.
If all else fails, you will want to reach out to Canvas Support.
