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Hello:
Once we complete the Canvas' Maryland Heath and Safety course, unless you download the certificate immediately, there is NO PREVISIONS to download/print your course certificate later after course completion, notwithstanding the fact that this course is compulsory by the State as a condition of employment in a child care center. Canvas does not send the certificate of completion to the student's email address, just a link--which expires. This is a fundamental and egregious fatal design flaw as despite the fact that we have successfully completed the course, we are unable to get our rightfully deserved certificate of completion.
Hello @KerleeOrellana
Thank you for contacting the Instructure Community. We're sorry to hear you've been experiencing issues with downloading and viewing your certificates. While we understand the frustration that comes with not getting an emailed version of your certificate, that would best be brought up with your school or institution. Many schools have different methods for administering certificates of completion. If you do not get an email by default, that would be because the institution didn't set that up. Speaking with them directly may be most beneficial. You are welcome to speak with Canvas Support as well who can help navigate the course and perhaps the certificate is there as Canvas doesn't have any expiratory certification that must be downloaded when first viewed, or it is gone. Try using your internet browser to print the certificate if there is no copy provided directly to you.
For example,
Hopefully this helps.
Tips for Printing Your Certificate
BASIC HEALTH AND SAFETY TRAINING 21
Nov 22, 2022 12:30AM
Course Modules
BASIC HEALTH AND SAFETY TRAINING 21
Nov 22, 2022 12:30AM
Certificate of Completion
BASIC HEALTH AND SAFETY TRAINING 21
Nov 22, 2022 12:29AM
Final Review
BASIC HEALTH AND SAFETY TRAINING 21
Nov 22, 2022 12:28AM
Healthy Children
BASIC HEALTH AND SAFETY TRAINING 21
Nov 21, 2022 11:36PM
Course Home
BASIC HEALTH AND SAFETY TRAINING 21
Nov 21, 2022 11:24PM
Safe Children
BASIC HEALTH AND SAFETY TRAINING 21
Nov 21, 2022 10:28PM
Safe Indoor Environments
BASIC HEALTH AND SAFETY TRAINING 21
Nov 20, 2022 10:09PM
Safe Outdoor Environments
BASIC HEALTH AND SAFETY TRAINING 21
Nov 20, 2022 9:36PM
Introduction to Basic Health and Safety
BASIC HEALTH AND SAFETY TRAINING 21
Nov 20, 2022 8:11PM
If you click on any of history links you will get a error "access denied"
"...Be sure to print and/or save your certificates. Here's why:
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