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Have you happened to open a support ticket with Instructure Support? They are better equipped and have more access to troubleshooting tools than those of use that support the community. If this is a major issue that you can recreate, I would highly recommend getting Support involved. You should be able to click Help > Report a Problem to start the process.
Robbie
Have you happened to open a support ticket with Instructure Support? They are better equipped and have more access to troubleshooting tools than those of use that support the community. If this is a major issue that you can recreate, I would highly recommend getting Support involved. You should be able to click Help > Report a Problem to start the process.
Robbie
Hi Robbie,
Yes, I opened a ticket around the same time that I posted this question
(yesterday afternoon EST).
Thanks,
Matt
On Thu, Oct 3, 2019 at 10:46 AM rogrant@nmsu.edu <instructure@jiveon.com>
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