Video Unavailable in Canvas Studio

[scunningham1]

We are new to Studio. I have a student who sent this screenshot below. The teacher does have a limit of 2 attempts.  Because we're so new to this, I'm not sure how to begin troubleshooting. Any advice?

[Chris_Hofer]

Hello @scunningham1 ...

That error message displayed inside the video actually seems like it is coming from YouTube and not from Canvas Studio.  I've never seen Studio produce a message like that for videos before.  My guess is the owner of that YouTube video has some sort of permissions set that it may not be a public video?  Without knowing more about that video, it's a bit hard to diagnose what the exact issue might be...but that's my educated guess.

[nicolbonz · Accepted solution]

The videos that were displaying this on embed had "Copyrighted" music playing in the background. YouTube apparently does not play videos like this while embedded. We had our user remove the audio and re-uploaded the video and everything is working fine now.