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Default notification settings profiles by user role

Default notification settings profiles by user role

(7)

As an account or subaccount admin, I want to set default notification settings for my users by role. Like role-based permissions, these notification settings could be locked or unlocked; that is, I could choose to allow users in a given role to change a default notification setting or not.

 

transferred from the old Community

Originally posted by: Kurt Beer
Special thanks for contributions by: Pamela Wik-Grimm, Simon B. Walker, Tricia Jackson

72 Comments
mlattke
Instructure
Instructure

Yes!  This would be great to ensure students are getting certain notifications that are required!!!

SethBattis
Community Contributor

Amen.

For perspective, the biggest (and really only) complaint about Canvas during our initial roll-out a couple years ago was how "chatty" the notifications were by default. In response, I shared with folks that they had some agency in this situation (had they just clicked through the new user notification settings banner? probably) and pointed them back to notification settings. Where people just turned everything off. Which worked great. For them. In the short term. But as more and more information flows through our Canvas instance, these same folks are now grumbling about being "out of the loop".

Le sigh.

It would be great to stave off this situation by allowing administrators to set default notification settings for all users at a level appropriate to the institution, and making these settings role-based would be fantastic. (Right now, I'm gearing up to do a massive reset of notification settings via the API over the summer, but it would be keen to have some level of configuration actually built into the system.)

vkg
Community Contributor

From my perspective this could be even simpler. Rather than default notifications by role, we'd go for default notification settings across the institution for all users.

scottdennis
Community Team
Community Team

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Panda-Cat: A mythical creature that we dreamed up to catch your attention, make you laugh, and encourage you to keep reading the explanation of our archive process for Feature Ideas

Archive: An archived Feature Idea is not dead forever, but it has been taken out of stage progression.  When Community members submit feature ideas they are reviewed by the Community Team and then put to a vote by the community at large.  If the idea does not receive 100 votes within 3 months it will be archived.  Ideas that reach the 100 vote threshold within the first three months remain open for voting. Find more information about this process at How does the voting process work for feature ideas?

Can archived ideas still become a feature?  Yes.  Some feature ideas that do not receive 100 votes are resubmitted by Community members and find more supporters as people's needs change, rising more quickly to the top.  Oftentimes archived feature ideas are evaluated in groups when we are preparing to refactor a particular tool or feature of Canvas and may still influence product direction.

canvas_admin
Community Champion

I agree with the above comments and am sad to see this one get archived.   We want our students to be in Canvas and Canvas is a primary way to communicate important course and institutional information to students in a timely manner.  Of course, if the student has his or her notification turned off (or set to weekly), then he or she is going to miss important information and have to be told in another manner which creates more work for either the instructor, TA, or our Canvas admin (ME!).   

I understand the freedom to let them choose and the onus is on the student to make sure he or she sets up the notifications in order to stay on top of things. However, it would be nice if we could set and lock default notification settings in a similar way that we can set and lock permissions for various account and course level roles.

scottdennis
Community Team
Community Team

Hey Mark,

I feel your pain, for sure.  In my previous life I dealt with some of  the same challenges that  @SethBattis  outlined above.  I am wondering how the "massive reset of notification settings via the API" went this past summer.  I'm not saying it should replace additional functionality via the interface but I'm also wondering how efficient it could be to just periodically reset notifications for certain groups or classes of user?

DrNufer
Community Advocate
Community Advocate

Our institution's thought is that all course announcements should be regulated by administration.  There is no reason in our minds why a student should be able to unsubscribe to course announcements.  Many of our faculty consider announcements the ideal way to communicate course overviews and disseminate important information.

SethBattis
Community Contributor

I chickened out. I couldn't get enough administrative support lined up to counter the anticipated backlash.

dwillmore
Community Champion

We really need this feature.

dwillmore
Community Champion

Is there a way to reopen an idea for a vote?   Admin specific requests tend to get short sheeted.

scottdennis
Community Team
Community Team

Hi David,

Yes, any idea that is closed as archived due to not reaching the 100 vote threshold can be resubmitted for a new round of voting.  However, please stay tuned for an announcement coming in the next few days about a change in the voting process that will affect all ideas that open for vote after the December cohort.

dwillmore
Community Champion

Thank you, and I will keep an eye out for the change.

Nancy_Webb_CCSF
Community Champion

snufer‌, you are so right.  Instructors need a way to ensure students receive an email notification of course announcements and/or conversations.  It should be an administrator option to force immediate notification on some or all categories.  It will be up to us to not mis-use this option.  I'd be happy with the capability to force on just those two items.

As it is the only way to ensure students get important information is to email them from an external account.  Yes you can't make students read all emails! But we can tell them at the beginning of the semester to check them every day. Students could still choose an alternative notification method, like texts, if they prefer.

DrNufer
Community Advocate
Community Advocate

Absolutely. We don't want to abuse announcements, but even for those professors that do (I know one), I still think the students are obligated to "listen".  In a brick and mortar classroom, students are really never allowed to zone out during housekeeping and announcements. It behooves them to listen, and really they are accountable for the content so they are obligated to listen. Same for online. 

Renee_Carney
Community Team
Community Team

This idea is one of the lucky ones that was selected to get a little more time for voting as part of our evolution of the feature idea process. It was selected because of it's vote count and/or comment thread.

 

*Selection criteria: Most (not all) ideas that received 70+ votes in their initial voting round.

tross
Community Champion

I really like this idea.  We would love to stop people turning off announcements.

laurakgibbs
Community Champion

I voted up... although I personally prefer the idea of unlocking the settings so that students can configure their notifications if they want (it seems to me that is a good real-world skill for them to learn and practice before they are deluged with an avalanche of Slack notifications at their first job out of school!)

And FWIW in the two student surveys I've conducted during our first year of Canvas, students have said they wanted to be able to configure notifications by class, which I totally understand given the very different ways in which instructors are using Canvas on our campus.

More from my student surveys here; I find it very interesting to ask them how things are going. I learn a lot. 🙂

https://community.canvaslms.com/thread/15778-what-do-your-students-say-about-canvas 

kmeeusen
Community Coach
Community Coach

Hi Deactivated user

I voted down, and I will tell you why. One of the things we tell users is that Notifications are theirs, and only theirs, and they have complete control over them! This is important for users!

Join any social media site, and you get to control your notifications! Participate in almost any website that features some form of communication, and you get to to control the communication. Use Outlook, you get control.

People have the right to control who blows up their email and mobile devices - even students and teachers!

I see no good reason for taking that control away.

KLM

Nancy_Webb_CCSF
Community Champion

laurakgibbs‌, it would be nice to configure notifications by class.

I would hope that if it were possible to force certain notifications, Admins wouldn't abuse this feature, and only use it for important tasks.  Perhaps only for course announcements, conversation messages. At the beginning of a semester, teachers would like to use such things to contact all the students in their classes.  If some students have turned off notifications, they won't receive the message in a timely fashion. In Moodle we were allowed to force email notifications for certain items.  I believe students should choose on most notifications, but for important announcements (class is cancelled tonight, the final exam location is changed, you are about to be dropped for non-participation) we really need students to be notified.

If this idea doesn't pass, I wonder if we could have a "send email notification" checkbox on announcements and conversations that would override student preference?  We'd have to trust instructors not to abuse this privilege.

I'd also like to see what students prefer for their notifications so they don't get overwhelmed, and we could set the default.  Do they really need to know immediately if an instructor has added content?  Or if a new file is added to the course?  I remember being overwhelmed with notifications when I first used Canvas.  That's not a good student experience.  Would be nice to recommend settings to students, or make the most useful settings the default.

dwillmore
Community Champion

I always support the opt-out because I hate to be forced into spam.   What is important to you may not be to me.   I just want to set the default to a proper setting.   If the student or faculty want to change the settings, that is okay.  We are higher ed so I would think in k-12 you may have other needs.

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