Impact allows you to assign a support article to an existing campaign to apply the user targeting rules (as defined for the campaign) to your support article.
Note: Out of the box articles will display the Publish or Unpublish button rather than Edit Article.
How do I add a support article to an existing campaign in the Impact Dashboard?
How do I add a support article to an existing campaign in the Impact Dashboard?
1. Open Support
In Global Navigation, click the Support link.
2. Create New Support Article
In the Articles tab, to create a new article, click the Create drop-down button and click the New link.
3. Manage Existing Article
To add a support article to an existing campaign, locate and click the support article name.
4. Edit Support Article
In the View Support Article page, click the Edit Article button.
5. Edit Support Article Details
Edit your support article details.
6. Target User Groups
In the sidebar, click the Target User Groups drop-down menu.
7. Open Campaigns
Then click the Campaign(s) drop-down menu.
8. Assign to Campaign
Enter the terms in the Filter field or select the name of the relevant campaign. You can select multiple campaigns and users that are added to the Target User Groups section.
9. Update Article
Once you have selected the relevant campaign, you can continue to edit the existing support article and click the Update button. If you create a new support article, you will click the Publish button.
The guide covered how to add a support article to an existing campaign in the Impact Dashboard?
For more information on the following referenced topics:
- Create a new article: Visit How do I create support articles in the Impact Dashboard?
