With Impact, you can create support articles by embedding external web pages. This article will focus on how you can create a support article using an embedded external webpage.
This type of article creation can be an easy method of providing support for your users with content that is already published on an external web page (minimizing the amount of time of manual rewriting or copying the information).
Open Support
In Global Navigation, click the Support link.
Manage Articles
To add a new support article, click the Create New drop-down menu [1]and click the Import external option [2].
Create Support Article
In the title field [1], enter a title for the support article and add content in the Write an introductory paragraph field [2].
Import External Content
Enter the URL for your external site in the Article URL field [1].
Enter Class tags in the Class(es) you'd like to select field [2].
Enter Class tag in the Class(es) you'd like to ignore field [3].
Enter ID tags in the ID(s) you'd like to select field [4].
Enter ID tags in the ID(s) you'd like to ignore field [5].
Inspect Content
In order to correctly embed the content from the external web page, you need to select which class(es) or ID(s) you want to include or ignore.
When you are viewing the external web page, right-click anywhere on the webpage, and at the very bottom of the popup menu, click the Inspect link.
Finding the Class(es) or ID(s)
A side pop-out window appears and now see the web page’s source code, images, CSS, etc.
Click the cursor in the inspector window and hover over the different elements of the webpage. Once you locate which element you want to include or exclude, click it and the information will be highlighted in the inspector. Then copy the class or ID from the inspector and paste it into your support article.
Preview Article
The preview shows what information it is embedding.
Assign to Users
Using the Add Assignment field to specify who will see the support article. For more information on this please read the What factors determine support article visibility?
A set of users must be selected in order to be published.
Publish Article
The Save as Draft button will create a draft of your support article so you can publish it later [1]. If you would like to make it visible, click the Publish button [2].
