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How do I use Canvas Release campaign templates in the Impact Dashboard?

How do I use Canvas Release campaign templates in the Impact Dashboard?

The Impact monthly release campaigns allow you to easily inform your users about any updates or changes Canvas has made, in a timely manner. This article shows you how to successfully use the campaign templates as a draft, customize it to fit your institution’s needs, and activate these campaigns.

Open Tool Categories

Open Tool Categories

In Global Navigation, click the Settings icon [1]. Then click the Tool Categories link [2].

Enable Just Released Category

Make sure that the Just Released category is visible. This ensures that all of the related articles are available to the appropriate users in your Impact support center.

Open Campaigns

In Global Navigation, click the Campaigns link [1]. Then click the Templates tab [2].

Open Template

Locate the release you are interested in using and click the Use as Draft button.

The campaign is now visible on your list of campaigns in the All Campaigns tab.


  • Depending on the contents of the release, there may be separate campaigns for students and instructors.
  • If the content of the release is the same for both user groups, or only applicable to one set of users, only one campaign will be available.

This does not mean that your campaign is active yet. You need to customize and start the campaign.

Review Campaign Content

Now that you have the campaign template in the list of your campaigns, you can use it as a draft. Tailor all the help items and configurations to fit your institution’s needs before starting the campaign.

Open the campaign and scroll down to see the Help Items sectionOnly the items that correspond with your LMS will be visible once the campaign starts.

Preview Content

Preview Content

To preview the help item contents, click the Preview icon.

View Preview

View the help item preview.

Remove from Campaign

If any of the articles are not applicable to your institution, click the item name [1]. Then click the Remove from Campaign button [2].

Be sure to remove any links to this removed article from any of the included messages if needed.

Activate Campaign

Once you have added the campaign template you can make sure you are happy with the content before you activate or schedule it.

Once you’re happy with the content of the campaign, click the Edit Properties button.

Edit Campaign Details

In the dialog, click the Target Audience button.

Edit Target Audience

You can change the audience by picking any combination of roles [1], filters [2], user segments [3], or individual users [4] and click Outcomes button to continue [5].

Save Campaign

Click the Save button.

Schedule Campaign

Click the Schedule Campaign button.

Add Campaign Dates

Assign a start and end dates from the pop up modal and click the Ok button.

Share Campaign

To share the campaign, click the Share Campaign button.

Start Campaign

Click the Start Campaign button. Your campaign content will appear on the LMS pages of your selected user groups during the scheduled dates you have selected.

End Campaign

To end the campaign before the scheduled date, click the Stop Campaign button.

Enable Just Released Category

While the campaign messages will not appear to your users anymore, the support articles will remain in the support center unless the Just Released tool category is hidden.

You can also manually remove the support articles.

Track User Engagement

It is possible to track your users engagement with the campaign report.

Open the campaign, navigate to the Outcomes section and click the View More link.

View User Engagement

View User Engagement

You will be able to see for example, how many users viewed the message, and how many clicked through the article links, providing you with useful insights into the effectiveness of the campaign.

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