Community help

KristaFrance · 2025-07-11

When I attempt to target Span Elements, the Inline editor just spins and the page times out. Unable to create messages for specific courses and with 30+ sections, choosing them one at a time in the web editor in inefficient and defeats the purpose o...

stewartk1 · 2025-07-03

Is anyone else having issues with the Redesigned Impact Inline Editor? According to the 2025-07-02 Release Notes the redesigned Impact Editor should have options for creating/utilizing Message, Walkthrough, Monitor, and Support article. The only opti...

ThomasDoyle1 · 2025-05-29

Hi Community,I have recently been attempting to set up an Impact Walkthrough using a Test course as a showcase for new administrators in our organisation. I have built a Walkthrough with several basic steps that provide a guide of the Course home pag...

Nancy_Webb_CCSF · 2025-05-23

Hi, it is end of Spring semester and the last day of class (course end date) was a couple of days ago. We want to target some specific Spring courses for an Impact campaign. The sections are still open for another two weeks due to section end dates...

orwinr · 2025-04-03

We have been using Impact for a long time and are just looking into the possibility of creating a different support center for faculty and another for students. It seems like you can create multiple support centers and assign them to different roles ...

MikeCarrera · 2025-03-07

Hi Everyone!Sorry if this question is dumb, but does anyone know where I can find detailed definitions for the various Monitor Categories (under Tool Adoption) for student adoption rates? (see attached image)Many of the categories are self-explanator...

stewartk1 · 2025-02-24

I'm trying to un-modify the "Release updates" Support Article Category from the out-of-the box Impact Support Center. I don't know when or how it was modified. Is it possible to reset it so it will be updated when Instructore pushes updates? If some...

hechla · 2025-01-16

As part of our implementation of Impact we started creating a walkthrough. We didn’t complete the whole thing so there’s some rough edges we would never publish to all of our students. We assigned it to just a custom group of users that were part o...

MichaelBrowden · 2024-12-11

Happy Holidays to everyone first of all . I just wonted to ask this one question/ How do you view me as an person their at Modesto Junior Colledge the ones who no me and expecelly to the ones who dont thank you and I hope that you all passed your fi...

CaitlinByers · 2024-11-20

We have multiple use cases for Custom User Groups in Impact with conditions based on a user's current grade. At this point, aside from uploading a CSV for a Custom User Group, we don't have a good solution for launching intervention messages for user...

stewartk1 · 2024-10-10

How can I select one of the Custom User Groups I've created on the Insights tab reports? I want to use Custom User Groups I've created from Settings as the selected User Group for the Insight Reports I'm running, but I am unable to find the name of t...

TSciarrillo · 2024-09-06

Hello Impact Community, We recently adopted Canvas Impact and have begun utilizing the messaging functionality. One of our main goals with Impact is to replace our current "microsurvey" process. Currently, microsurveys involve custom CSS and JS withi...

FSUKevinKennedy · 2024-08-08

I'm very excited by the new LTI usage tool that I saw previewed at Instructurecon, and I was very excited when it showed up in our instance the other day... ...less exciting, though, is that it just isn't populating, showing 0 launches, 0 courses, 0 ...

mmoore1 · 2024-08-07

The Impact Support Button overlaps work that I am trying to do in Canvas. Can it be moved to perhaps the upper right or the upper right quadrant. I am also noticing that the Impact button on the right side gets in the way of Canvas LMS maybe you co...

CaitGreenup · 2024-07-28

In looking for the Impact VPAT, I found a post referring a potential July 2024 release. What is the status of the Impact VPAT?

mmoore1 · 2024-04-24

I am attempting to use the OOB Campaigns. When I use as draft, I receive an error message. I am trying to specifically use the campaigns for New Discussions one for students and one for instructors.

DaveDennis · 2023-12-12

A long time ago I chatted with EesySoft about can I connect Eesysoft to other systems and use it as a common digital adoption platform. We finally have the desire and use case to do this with some of our other educational technologies and keen to und...

gloriamontiel · 2023-11-06

i knew that its a cool website but what if there a test in a coming future or its just a website becuse knowing all of this help us to know new amazing things

John_Lowe · 2023-09-21

During InstructureCon this summer, the topic of messaging frequency emerged as a recurring theme in both presentations and casual conversations related to Impact. As new clients of Impact by Instructure, we recognize the importance of learning fro...

JamesLittle · 2023-05-17

Hello!We've had this issue on and off for a while now where an Impact pop up will not close when the (X) is selected.This has been on various browsers and platforms.Latest issue was on the following: Windows ChromeVersion 113.0.5672.93 (Official Buil...

PraveenShukla · 2023-03-27

Hi Team,I want to know how to use the program view in canvas lms , is there anything like that we can use to organize the course or even register LTI on the program level?

notmichaeljfox · 2023-02-22

Is there a way to download the tool adoption reports? It would be helpful to share the data without granting users access to Impact.

bbrichacek · 2023-01-30

Hi Impact, I would like to suggest a feature for the Campaigns page. It would be helpful to have a way to group or create an organizational structure. Currently the Campaigns page is one long list, having the ability to move messages into groups woul...

SuneetVerma · 2022-11-27

Under the DB instance class section, configure these options: Select Burstable classes (includes t classes). Select db.t3.microThis is completely missing from the AWS lab.

notmichaeljfox · 2022-11-17

We've been customising our theme but can't change the colour of the close button in the top right corner. the button is black, but a white button would be more accessible.Is there a way to change it?

CraigPember · 2022-10-27

I am looking to find the VPAT for Impact; where is this document located? Thanks

Prasad1 · 2022-10-18

Why can't I find the language resource in English?

GeneShwalb · 2022-10-11

We have two campuses in the same system, one on Blackboard Learn original and the other considering adopting Canvas as their LMS. We are wondering how accessible Impact popups and hints are for screen readers in each of these two systems.

debbie_ellis · 2022-08-16

I was under the impression that you could set a campaign to start at a specific time of day. Is that not so?

CraigPember · 2022-07-14

I would like to see under campaigns which campaign is running and which is not running. This would help schedule campaigns and make sure that we are not overloading users with too much information. Currently, we have to go into each campaign and se...

matekiss · 2025-08-11

Gain real-time insights and send timely messages across Catalog without writing a single line of code. Discover how this integration helps institutions improve enrollment, support learners, and drive completion.

MelissaMcClella · 2025-07-02

At Instructure, we’re committed to ensuring that every tool we offer empowers users to work more efficiently, intuitively, and inclusively. That’s why we’re thrilled to announce the Redesigned Impact Inline Editor, built from the ground up to enhance...

MelissaMcClella · 2025-06-30

At Instructure, accessibility isn’t just a feature, it’s a foundation. We are proud to announce that Impact has officially received its fully compliant VPAT, marking a significant milestone in our commitment to making digital learning environments ac...

AlexisNast · 2025-06-23

Discover how the new Canvas Apps experience streamlines app discovery, management, and monitoring, saving administrators valuable time. This enhanced experience provides critical data for informed investment in tools educators and learners truly use,...

KevinMeredith · 2025-04-16

Customer Discovery Session takeaways from March 26th at Instructure headquarters. Members of the Internet2 consortium met with Instructure R&D teams to discuss edtech management and maximizing effectiveness.

teryn_odom · 2025-03-31

Impact now includes Global Search, a powerful new feature designed to help Impact Admins quickly locate and access relevant information across the application. No more digging through menus—just type, search, and go!

shirenv · 2025-03-24

Ideas, Customer Discovery Sessions, and Early Adopter groups are exciting, but our efforts go beyond that. Here’s how we’ve been further strengthening our partnership:

teryn_odom · 2025-02-11

Tl;dr: Impact Admins now have granular adoption data on NQ and the ability to strategically place messaging inside of New Quizzes to support migration and deepen adoption!

teryn_odom · 2024-12-18

Tl;dr: Impact is moving to a continuous delivery release process, which means faster innovation, iteration, and more timely bug fixes for you! Read on for more details…

ruthfoulkrod · 2024-11-21

What's next for Ideas and Themes

teryn_odom · 2024-11-13

Recently announced updates to the Community guides will have a downstream effect on the Impact Support Center. Read on to learn more and know what to expect.

EleniBalaska_ · 2024-10-29

Tl;dr: We are thrilled to announce our latest LTI integration with Canvas Credentials (formerly known as Badgr) as part of our continued commitment to deeper cross-product integrations and more effective use of technology for teaching and learning!

teryn_odom · 2024-10-21

Tl;dr: Get excited! LTI Usage has two powerful new capabilities being released tomorrow! Read on for more details.

teryn_odom · 2024-10-18

We are psyched to unveil Impact’s new navigation that greatly improves accessibility, usability, and cohesion, as well as provide a nice little surprise from our recent Hackweek. Read on for complete details!

ruthfoulkrod · 2024-10-18

The feedback window is now closed. Further updates will be provided soon!

teryn_odom · 2024-09-26

We’re excited to announce the first iteration of a powerful new feature in Impact—Course and Term-Based Messaging with the addition of Sub-Account-Based Messaging as a bonus! This allows Impact admins to target Canvas users with highly personalized m...

teryn_odom · 2024-09-11

Ahoy there! After recently docking to provide you the ability to hop aboard with a high-level overview of what LTI Usage is, we want to now dive deeper into how it works and what you should (and should not) expect.

teryn_odom · 2024-08-08

We’ve accomplished a lot and are continuing to invest in improving all things LTI to ensure that you can better understand, manage, and deepen adoption of your LTI tools.

shirenv · 2024-07-16

We just wrapped our 14th InstructureCon last week in Las Vegas! Our team gathered with nearly 3,000 customers and partners from across the globe for over 260 inspiring sessions. The temperature outside soared to over 115 degrees, but inside, the atmo...

teryn_odom · 2024-06-23

Impact’s roadmap has been updated and we’ve added some much-anticipated features and functionality for release and discovery.

teryn_odom · 2024-05-31

We finished discovery on Course- and Term-Based Messaging with Impact and will be prioritizing it for design and development now!

teryn_odom · 2024-03-06

Impact will be undergoing a “renovation” over the next several months in order to provide you with a more intuitive, cohesive, and streamlined user interface and user experience!

teryn_odom · 2024-02-29

As promised in the Impact Roadmap for this quarter, we just released updates to make the experience for Impact Admins more accessible and intuitive, regardless of what type of device they use. Read on for more details…

teryn_odom · 2024-02-27

We are excited to announce a new feature inside of Impact to further enhance the ability for Impact Admins to personalize messages for their users by adding personalized links inside of messages. This can be used not only to send out surveys requirin...

teryn_odom · 2024-01-23

The newly redesigned LTI Tools page in Impact allows you to: quickly and easily view and understand all LTI launch datamap/group LTI placements and their launches in a meaningful way both individually and in bulk to improve the accuracy of your LTI u...

KenzHughes · 2024-01-08

Beginning today, Community members will only be able to comment on Product Blogs published in the last six months.

teryn_odom · 2023-12-12

The holidays are upon us and we want you to unwrap a very special Impact gift this year with the hope that it will bring you as much excitement for cohesion and efficiency as it does us, paving the way for a joyous start to the festive season!

ViktoriaLa · 2023-10-24

Over the past few quarters, the Impact engineering team has been working tirelessly to enhance the accessibility of the Impact dashboard and Inline Editor.

teryn_odom · 2023-10-17

Just a quick note on the short-term plan and long-term plan underway for bolstering Impact's performance!

teryn_odom · 2023-10-17

We are pumped to be included in Instructure Community's second round of voting (our first) and want to provide some additional context into why certain Impact Themes were chosen for voting or not. Please make sure to vote and encourage your colleague...

Impact Release Notes (2025-08-26)

Release notes outline upcoming customer-impacting changes that are expected to be displayed in production environments. Please note that features considered for future development are not included in the notes. Unless otherwise stated, all features ...

Impact Content Release Notes (2025-08-26)

Content release notes outline the new and updated Out-of-the-Box (OOTB) Impact Content that is displayed inside your Impact Dashboard. This includes OOTB Campaigns, Monitors, Monitor Categories/Reporting Templates, Contexts, and Support Center. Unle...

Impact Release Notes (2025-08-18)

Release notes outline upcoming customer-impacting changes that are expected to be displayed in production environments. Please note that features considered for future development are not included in the notes. Unless otherwise stated, all features ...

Published: 08-12-2025

Release notes outline upcoming customer-impacting changes that are expected to be displayed in production environments. Please note that features considered for future development are not included in the notes. Unless otherwise stated, all features ...

Published: 08-12-2025

Content release notes outline the new and updated Out-of-the-Box (OOTB) Impact Content that is displayed inside your Impact Dashboard. This includes OOTB Campaigns, Monitors, Monitor Categories/Reporting Templates, Contexts, and Support Center. Unle...

Published: 08-05-2025

Release notes outline upcoming customer-impacting changes that are expected to be displayed in production environments. Please note that features considered for future development are not included in the notes. Unless otherwise stated, all features ...

Published: 07-29-2025

Release notes outline upcoming customer-impacting changes that are expected to be displayed in production environments. Please note that features considered for future development are not included in the notes. Unless otherwise stated, all features ...

Published: 07-29-2025

Content release notes outline the new and updated Out-of-the-Box (OOTB) Impact Content that is displayed inside your Impact Dashboard. This includes OOTB Campaigns, Monitors, Monitor Categories/Reporting Templates, Contexts, and Support Center. Unle...

Published: 07-15-2025

Release notes outline upcoming customer-impacting changes that are expected to be displayed in production environments. Please note that features considered for future development are not included in the notes. Unless otherwise stated, all features ...

Published: 07-15-2025

Content release notes outline the new and updated Out-of-the-Box (OOTB) Impact Content that is displayed inside your Impact Dashboard. This includes OOTB Campaigns, Monitors, Monitor Categories/Reporting Templates, Contexts, and Support Center. Unle...

Published: 07-08-2025

Release notes outline upcoming customer-impacting changes that are expected to be displayed in production environments. Please note that features considered for future development are not included in the notes. Unless otherwise stated, all features ...

Published: 07-02-2025

Release notes outline upcoming customer-impacting changes that are expected to be displayed in production environments. Please note that features considered for future development are not included in the notes. Unless otherwise stated, all features ...

Published: 07-02-2025

Content release notes outline the new and updated Out-of-the-Box (OOTB) Impact Content that is displayed inside your Impact Dashboard. This includes OOTB Campaigns, Monitors, Monitor Categories/Reporting Templates, Contexts, and Support Center. Unle...

Published: 06-24-2025

Release notes outline upcoming customer-impacting changes that are expected to be displayed in production environments. Please note that features considered for future development are not included in the notes. Unless otherwise stated, all features ...

Published: 06-18-2025

Content release notes outline the new and updated Out-of-the-Box (OOTB) Impact Content that is displayed inside your Impact Dashboard. This includes OOTB Campaigns, Monitors, Monitor Categories/Reporting Templates, Contexts, and Support Center. Unle...

Published: 06-17-2025

Release notes outline upcoming customer-impacting changes that are expected to be displayed in production environments. Please note that features considered for future development are not included in the notes. Unless otherwise stated, all features ...

Published: 06-10-2025

Release notes outline upcoming customer-impacting changes that are expected to be displayed in production environments. Please note that features considered for future development are not included in the notes. Unless otherwise stated, all features ...

Published: 06-03-2025

Content release notes outline the new and updated Out-of-the-Box (OOTB) Impact Content that is displayed inside your Impact Dashboard. This includes OOTB Campaigns, Monitors, Monitor Categories/Reporting Templates, Contexts, and Support Center. Unle...

Published: 06-03-2025

Release notes outline upcoming customer-impacting changes that are expected to be displayed in production environments. Please note that features considered for future development are not included in the notes. Unless otherwise stated, all features ...

Published: 05-27-2025

Release notes outline upcoming customer-impacting changes that are expected to be displayed in production environments. Please note that features considered for future development are not included in the notes. Unless otherwise stated, all features i...

Published: 05-20-2025

Content release notes outline the new and updated Out-of-the-Box (OOTB) Impact Content that is displayed inside your Impact Dashboard. This includes OOTB Campaigns, Monitors, Monitor Categories/Reporting Templates, Contexts, and Support Center. Unle...

Published: 05-20-2025

Release notes outline upcoming customer-impacting changes that are expected to be displayed in production environments. Please note that features considered for future development are not included in the notes. Unless otherwise stated, all features i...

Published: 05-13-2025

Release notes outline upcoming customer-impacting changes that are expected to be displayed in production environments. Please note that features considered for future development are not included in the notes. Unless otherwise stated, all features ...

Published: 05-06-2025

Content release notes outline the new and updated Out-of-the-Box (OOTB) Impact Content that is displayed inside your Impact Dashboard. This includes OOTB Campaigns, Monitors, Monitor Categories/Reporting Templates, Contexts, and Support Center. Unle...

Published: 05-06-2025

Release notes outline upcoming customer-impacting changes that are expected to be displayed in production environments. Please note that features considered for future development are not included in the notes. Unless otherwise stated, all features i...

Published: 04-29-2025

Release notes outline upcoming customer-impacting changes that are expected to be displayed in production environments. Please note that features considered for future development are not included in the notes. Unless otherwise stated, all features i...

Published: 04-22-2025

Content release notes outline the new and updated Out-of-the-Box (OOTB) Impact Content that is displayed inside your Impact Dashboard. This includes OOTB Campaigns, Monitors, Monitor Categories/Reporting Templates, Contexts, and Support Center. Unle...

Published: 04-22-2025

Release notes outline upcoming customer-impacting changes that are expected to be displayed in production environments. Please note that features considered for future development are not included in the notes. Unless otherwise stated, all features i...

Published: 04-15-2025

Release notes outline upcoming customer-impacting changes that are expected to be displayed in production environments. Please note that features considered for future development are not included in the notes. Unless otherwise stated, all features i...

Published: 04-08-2025

Content release notes outline the new and updated Out-of-the-Box (OOTB) Impact Content that is displayed inside your Impact Dashboard. This includes OOTB Campaigns, Monitors, Monitor Categories/Reporting Templates, Contexts, and Support Center. Unle...

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