Register for InstructureCon25 • Passes include access to all sessions, the expo hall, entertainment and networking events, meals, and extraterrestrial encounters.
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
- Community
- Explore
- Known Issues
- [CLOSED] Broken audio in RCE content after manual ...
Options
- Subscribe to RSS Feed
- Mark as New
- Mark as Read
- Bookmark
- Subscribe
- Printer Friendly Page
[CLOSED] Broken audio in RCE content after manual content import
[CLOSED] Broken audio in RCE content after manual content import
This behavior has been resolved and deployed to the production environment as of 2024-06-05.
Description
Audio embed in rce content copied to a new course via manually importing an imscc package are showing a broken message in their embedded content and don’t play in the files section either.
Expected Behavior
Audio embeds should properly play in content when migrated via imscc package.
Workaround
No workaround exists at this time.
Steps to Reproduce
- Created a page with an audio embed that was recorded directly in the RCE and publish it.
- Export the course to an imscc package in the settings page
- Import the package into a second course including all files and pages in the package
- Note the audio files show in the files area but do not let you preview
- You get an access denied error when trying to view the audio files in the page
Additional Info
RCX-1842
Known issues indicate notable behaviors that have been escalated to the Canvas engineering team. Known issues are not a guarantee for an immediate resolution. This document is for informational purposes only and does not replace the Support process. If you are encountering the behavior outlined in this document, please ensure you have submitted a Support case (per your institution's escalation process) so Canvas Support can adequately gauge the overall customer impact and prioritize appropriately.
Community Help
View our top guides and resources:
Find My Canvas URL Help Logging into Canvas Generate a Pairing Code Canvas Browser and Computer Requirements Change Canvas Notification Settings Submit a Peer Review AssignmentTo participate in the Instructure Community, you need to sign up or log in:
Sign In