This behavior has been resolved and deployed to the production environment as of 11/26/24.
Description
Adding time to an existing new quiz session doesn’t update the remaining time on the student’s view instantaneously. The remaining time updates roughly after 5 min of adding the extra time.
In case the quiz’s time limit is less than 5 min, additional time won’t be added, as it won’t reflect on the ongoing session before it ends.
Expected Behavior
Extra time should reflect on the student’s attempt as soon as it’s added.
Workaround
No workaround exists at this time.
Steps to Reproduce
Prerequisite: a course with at least one student enrolled.
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Create a new quiz with a time limit set to a period longer than 5 min.
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Login as the student on a different browser, and start your attempt.
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Once the attempt starts, add extra time to the ongoing session from the quiz’s Moderate page.
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Notice that the remaining time only updates after 5 min of adding the extra time.
Additional Info
QUIZ-14756
Known issues indicate notable behaviors that have been escalated to the Canvas engineering team. Known issues are not a guarantee for an immediate resolution. This document is for informational purposes only and does not replace the Support process. If you are encountering the behavior outlined in this document, please ensure you have submitted a Support case (per your institution's escalation process) so Canvas Support can adequately gauge the overall customer impact and prioritize appropriately.
