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Files with accented characters not searchable

Files with accented characters not searchable

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This behavior has been completed but has not yet been deployed to the production environment. The date of the deploy will be added here when available.

 

Description

 

When files with accented characters in their names are in a course or user files, they do not appear in search results.

This happens when the accented character is used and in some situations when the non-accented character is used

This prevents files in non-English languages that use those characters (ex:Swedish) from being searched

Characters such as "ß" do not appear to be affected

Expected Behavior

 

The files should appear in search results.

Workaround


No workaround exists at this time.

Steps to Reproduce

 

  • Have a file with accented characters in the name (ex:Öut.png)

  • Upload file into a course

  • In the search bar for the course files, enter the name of the file with or without accented characters

  • Search for the file

 

Additional Info


MAT-607


Known issues indicate notable behaviors that has been escalated to the Canvas engineering team. Known issues are not a guarantee for an immediate resolution. This document is for informational purposes only and does not replace the Support process. If you are encountering the behavior outlined in this document, please ensure you have submitted a Support case (per your institution's escalation process) so Canvas Support can adequately gauge the overall customer impact and prioritize appropriately.

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