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Engineers are currently investigating the issue.
Description
When an admin requests an Attendance report on the account level from Roll Call Attendance, it will trigger 3 different provisioning reports (courses, users and enrollments) on the account level and on every sub-accounts as well. This results in a high number of notifications being generated and sent out to the admin users who requested the Attendance report/have their account reports notifications enabled.
Expected Behavior
Should attendance reports trigger three different provisioning reports for every sub-account now? If so, can we determine a way to not cause a giant wave of notifications for every report.
Workaround
No workaround exists at this time.
Steps to Reproduce
Prerequisites: An instance with Attendance tool/roll call enabled and at least a few courses where Attendance was taken.
- As an account admin navigate to account settings.
- Go to Attendance.
- Enter any timeframe for the report.
- Click Run Report.
- Observe that multiple Provisioning report notifications are being sent.
Additional Info
EVAL-5236
Known issues indicate notable behaviors that have been escalated to the Canvas engineering team. Known issues are not a guarantee for an immediate resolution. This document is for informational purposes only and does not replace the Support process. If you are encountering the behavior outlined in this document, please ensure you have submitted a Support case (per your institution's escalation process) so Canvas Support can adequately gauge the overall customer impact and prioritize appropriately.
