[Android] Student images embedded in pages fail to load after 24h from first logging into the app

[#1]

This behavior has been resolved and deployed to the production environment in version 7.10.

Description

When embedding images in a page for a course, if a user views the page in the student app all the images will display correctly for 24h. After that 24h all image embeds will break until the user logs in again to the app.

Expected Behavior

Identify why the images are not loading correctly after 24h from their first time they login to the app.

Workaround

No workaround exists at this time.

Steps to Reproduce

Prereq: A published course in canvas with an active student enrollment.

1. Create a wiki page in the course and embed an image in to the content

2. Navigate to the course in the student app as an actively enrolled student

3. Go to the course page and see that the image loads

4. Leave yourself logged in to the app for 23h or less and re-open the page to verify the image loads

5. Repeat the previous step after 24h and notice the image will appear broken.

Additional Info

MBL-18548

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Known issues indicate notable behaviors that have been escalated to the Canvas engineering team. Known issues are not a guarantee for an immediate resolution. This document is for informational purposes only and does not replace the Support process. If you are encountering the behavior outlined in this document, please ensure you have submitted a Support case (per your institution's escalation process) so Canvas Support can adequately gauge the overall customer impact and prioritize appropriately.