Canvas notifications 'from' header only includes email address in non-iad regions

Issue Documented: 2025-07-10
Canvas

This behavior has been resolved and deployed to the production environment as of 7/16/25.

Description

Notifications from canvas in non iad regions don’t include the default or custom labels applied before the normal from header and only include the email address portion of it.

Expected Behavior

The “From” field should populate with the default Instructure Canvas or the customized branding applied in the notification tab of the canvas instances account when arriving in email inboxes

Workaround

No workaround exists at this time.

Steps to Reproduce

  1. Make sure you’re account is not in the IAD region you’re testing this in.

  2. On the account level people page click +People

  3. Fill in the name and add in an email address you have access to

  4. When you receive the email you can check the original headers for a FROM parameter that only includes the region based email address and nothing else.

Additional Info

SAS-4360

Known issues indicate notable behaviors that have been escalated to the Canvas engineering team. Known issues are not a guarantee for an immediate resolution. This document is for informational purposes only and does not replace the Support process. If you are encountering the behavior outlined in this document, please ensure you have submitted a Support case (per your institution's escalation process) so Canvas Support can adequately gauge the overall customer impact and prioritize appropriately.

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