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[OPEN] DocViewer does not display trendline labels in Word charts

[OPEN] DocViewer does not display trendline labels in Word charts

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Known issues indicate notable behaviors that has been escalated to the Canvas engineering team. Known issues are not a guarantee for an immediate resolution.This document is for informational purposes only and does not replace the Support process. If you are encountering the behavior outlined in this document, please ensure you have submitted a Support case (per your institution's escalation process) so Canvas Support can adequately gauge the overall customer impact and prioritize appropriately.
Description


If a Word Document contains a trendline equation label in a chart, the label will not display in DocViewer.

Expected Behavior


Labels on trendlines should render in DocViewer.

Workaround

 

  • Re-render the document in Libre

  • Submit a PDF

Steps to Reproduce

 

  1. In Microsoft Word, create a chart

  2. Add a trendline label

  3. Choose to display equation on chart

  4. Save the document as a docx file

  5. Upload the document to course files in Canvas

  6. Notice that the trendline equation label is not there

 

Additional Info


CAS-202

Labels (2)