[OPEN] Investigate large increase in external tool assignments activity in New Analytics

Issue Documented: 2025-08-01
Canvas

Engineers are currently investigating the issue.

Description

Several teachers have noticed in a few of their classes that new analytics is reporting hundreds of thousands of page view activity, stemming entirely from assignments attached to the external LTI’s

Expected Behavior

Determine the cause of this increase in activity to potentially prevent it from happening again

Workaround

No workaround exists at this time.

Steps to Reproduce

  1. Launch New Analytics/Course Analytics

  2. Select “Weekly Online Activity” from the tabs. Select a week and choose resources.

  3. Sort by Page Views. 

Additional Info

OREO-4456

Known issues indicate notable behaviors that have been escalated to the Canvas engineering team. Known issues are not a guarantee for an immediate resolution. This document is for informational purposes only and does not replace the Support process. If you are encountering the behavior outlined in this document, please ensure you have submitted a Support case (per your institution's escalation process) so Canvas Support can adequately gauge the overall customer impact and prioritize appropriately.

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