The Instructure Community is fully available, including guides, release notes, forums, and groups. If some styling still looks unusual, clear your cache and cookies.
Issue Documented: 2025-07-28
Engineers are currently investigating the issue.
Description
Old media links with the below formatting no longer play in Canvas. There is no error, but clicking on the play button does not start the video/audio
-
<a id="media_comment_m-5JxJzd136Gk3nSPn9G5e5b46s4xRXz2m" class="instructure_inline_media_comment video_comment" data-media_comment_type="video" data-alt="">
Expected Behavior
Old media links should be playable.
Workaround
Make a copy of the content which will change the HTML to the iframe format.
Steps to Reproduce
-
In a course create a page and embed a media file.
-
Change the format in HTML editor to match the example in the Summary (using the media_entry_id for the uploaded file).
-
Save the page.
-
Observe that the media does not play.
Additional Info
RCX-3669
Known issues indicate notable behaviors that have been escalated to the Canvas engineering team. Known issues are not a guarantee for an immediate resolution. This document is for informational purposes only and does not replace the Support process. If you are encountering the behavior outlined in this document, please ensure you have submitted a Support case (per your institution's escalation process) so Canvas Support can adequately gauge the overall customer impact and prioritize appropriately.
Community help
To interact with Panda Bot, our automated chatbot, you need to sign up or log in:
Sign in