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[OPEN] Unable to remove observees across shards

[OPEN] Unable to remove observees across shards

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Known issues indicate notable behaviors that has been escalated to the Canvas engineering team. Known issues are not a guarantee for an immediate resolution. This document is for informational purposes only and does not replace the Support process. If you are encountering the behavior outlined in this document, please ensure you have submitted a Support case (per your institution's escalation process) so Canvas Support can adequately gauge the overall customer impact and prioritize appropriately.
Description


Unable to split observers that are observing a student across shards in a consortium, the API call to remove an observee does not work, resulting in the error "The specified resource does not exist."

Expected Behavior


The API call to remove an observee should work.

Workaround


No workaround exists at this time.

Steps to Reproduce

 

  1. Go to an account which has a cross-shard consortium setup.

  2. Have an observer setup in one account. aiona.instructure.com

  3. Have the observee set up in the other account. aionatest.instructure.com

  4. Have a course in aiona.instructure.com and enrol the student.

  5. Link the parent to the observee.

  6. Attempt to run an API call to remove the observer from the student 

  7. And you will see the error message: "The specified resource does not exist."

 

Additional Info


FOO-1551

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