[OPEN [iOS] Teacher | Users logged in on root account in a Consortia are unable to see the content of the Files page

Canvas

Engineers are currently investigating the issue.

Description

Users who are logged in under the root account in a Consortia environment are unable to see the content of the Files page in a course; it generates an error in the UI stating “There was an error loading files. Pull to refresh to try again.”

Expected Behavior

Users logged in at the root account in a consortia should be able to see the Files if enabled in Course Navigation for courses in nested accounts of the consortia.

Workaround

No workaround exists at this time.

Steps to Reproduce

  1. Create a Canvas course in an account in a consortia that is not the root of the Consortia with at least one teacher

  2. Add files to the course and ensure that “Files” tab is accessible via course navigation

  3. Save and publish the course

  4. Log in as the teacher on the Canvas Teacher mobile app in the root Instance

  5. Navigate to the course and select “Files” - see that the Files generate an error

Additional Info

MBL-18744

Known issues indicate notable behaviors that have been escalated to the Canvas engineering team. Known issues are not a guarantee for an immediate resolution. This document is for informational purposes only and does not replace the Support process. If you are encountering the behavior outlined in this document, please ensure you have submitted a Support case (per your institution's escalation process) so Canvas Support can adequately gauge the overall customer impact and prioritize appropriately.

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