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Various pages fail to load completely in Canvas when using Windows and Chrome 96

Various pages fail to load completely in Canvas when using Windows and Chrome 96

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This behavior is resolved in the 2021-12-15 deploy.

Known issues indicate notable behaviors that has been escalated to the Canvas engineering team. Known issues are not a guarantee for an immediate resolution. This document is for informational purposes only and does not replace the Support process. If you are encountering the behavior outlined in this document, please ensure you have submitted a Support case (per your institution's escalation process) so Canvas Support can adequately gauge the overall customer impact and prioritize appropriately.
Description


Various pages fail to load completely in Canvas presenting a blank section of the page. Gradebook most frequently but also inbox, pages, assignments, quizzes, and files have all been reported. It mostly affects teachers, but other roles can also experience the issue.

Happens in Chrome 96 in Windows 10/11.

Expected Behavior


Canvas should be fully functional within Chrome.

Workaround


Using a different browser and/or clearing the browser cache can be a temporary solution.

Other Details

 

  • Clearing cache fixes it, but only temporarily and for most, but not for every user. When they come back to the page later it is broken again.

  • It does not seem to be related to custom CSS/Jscript



Additional Info


FOO-2597

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