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Known Issues

About Known Issues
This page displays currently known issues for all Instructure products as reported by our support teams. Each article reflects a known issue and its current status (open or closed).

Use the Labels sidebar to sort by product, feature, or status, or view the most recently modified articles below.
  Description If a Multiple Dropdown question has LaTeX with square brackets that create extra variables, and the extra variables have no possible answers, it prevents all questions in the quiz from ...
  Description If a student's enrollment is switched sections and then made inactive or concluded, they will still show in the Learning Mastery Gradebook without the Inactive/Concluded filters applied...
  Description Classic Quizzes Statistics are not displaying equations correctly. Expected Behavior Equations should render correctly on the quiz statistics page in question bodies and answers whethe...
  Description When an equation contains a “.” the Accessibility Checker will flag the equation for using the image file name as alt text. Expected Behavior   Instead the Accessibility Checker should...
  Description When embedding a media file that was imported from another course via a course copy, it does not show up when filtering by course media in the Rich Content Editor. Expected Behavior   A...
  Description   When files with accented characters in their names are in a course or user files, they do not appear in search results. This happens when the accented character is used and in some si...
This behavior has been completed but has not yet been deployed to the production environment. The date of the deploy will be added here when available.   Description When a user shares an item to ano...
This behavior has been completed but has not yet been deployed to the production environment. The date of the deploy will be added here when available.   Description For users with a 24-hour clock fo...
This behavior has been completed but has not yet been deployed to the production environment. The date of the deploy will be added here when available.   Description   When enabling the Split Studen...
  Description When accessing the outcomes page within a course in Google Chrome 97, about half the time the outcomes won't display and instead a blank white page is displayed. Expected Behavior   Ins...
This behavior has been completed but has not yet been deployed to the production environment. The date of the deploy will be added here when available.   Description   When accessing a subfolder by U...
This behavior has been completed but has not yet been deployed to the production environment. The date of the deploy will be added here when available.   Description When accessing the module progres...
  Description Teachers without permission to add and remove a student from the course cannot manage the student’s sections with the Users - manage students in course permission enabled as described i...
This behavior has been completed but has not yet been deployed to the production environment. The date of the deploy will be added here when available.   Description When you create a calendar event ...
  Description When a users enrollment is concluded via term dates, the group is still accessible to the student. Happens in iOS Student 6.14.1 Expected Behavior Instead, it should not show groups on ...
  Description When you have a course set with a participation term with no end date and a section date with an end date that has passed. Students enrollments will display as current enrollments on a ...
  Description When clicking a Zoom meeting link in the RCE on Android 11, the Zoom conference launch page momentarily displays before failing to launch the Zoom app and, instead, returning the error ...
This case was unable to be reproduced. If behavior persists, please submit a new support case.   Description   Announcements index in course navigation menu intermittently stays hidden when the first...
  Known issues indicate notable behaviors that has been escalated to the Canvas engineering team. Known issues are not a guarantee for an immediate resolution. This document is for informational purp...
  Known issues indicate notable behaviors that has been escalated to the Canvas engineering team. Known issues are not a guarantee for an immediate resolution. This document is for informational purp...
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