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Known Issues

About Known Issues
This page displays the top known issues for all Instructure products as reported by our support teams.
Use the Labels sidebar to sort by product, feature, status, or most recently modified articles. Each article reflects a known issue and its current status:
Open: Engineers are currently investigating the issue.
Completed: Engineering has resolved the issue.
Pending: A solution is being tested in a beta environment.
Declined: A known issue was declined for a reason, check the known issue for further information.

If you are experiencing behavior described in a Completed known issue, please submit a ticket to Canvas Support using your institution's escalation process. This allows Canvas Support to adequately gauge the overall customer impact and prioritize appropriately.

SpeedGrader comment box can't be resized

Published: 05-09-2022
This behavior has been resolved but has not yet been deployed to the production environment. The date of the deploy will be added here when available. Description When viewing SpeedGrader, the commen...

File submissions via Google Assignments LTI create .dms files when Assignment Enhancements is enabled

Published: 05-09-2022
This behavior has been resolved and deployed to the production environment as of 5/3/22. Description   When students select to upload files through the Google Assignments (LTI 1.3) tool, and Assign...

Eportfolios from an account can be viewed in unrelated accounts

Published: 05-02-2022
This behavior has been resolved and deployed to the production environment as of 5/3/22.   Description   Public eportfolio can be viewed on any Canvas domain/under any instance's branding as long as...

'Load More' doesn't show when filtering for Collections/Videos with >20 results

Published: 05-02-2022
This behavior has been completed but has not yet been deployed to the production environment. The date of the deploy will be added here when available.   Description When you filter for “Collections”...

Submissions returning error in Docviewer

Published: 04-11-2022
This behavior has been resolved and deployed to the production environment as of 4/28/22.   Description   Some submissions are returning an "Error while processing or retrieving the document" The e...

"View in Discussion" links do not load pages of posts other than the one being viewed

Published: 04-06-2022
This behavior has been resolved but has not yet been deployed to the production environment. The date of the deploy will be added here when available.   Description   When searching for a discussion ...

Unable to create timed calendar events by clicking on day

Published: 04-05-2022
This behavior has been resolved but has not yet been deployed to the production environment. The date of the deploy will be added here when available.   Description   When creating an event by select...

Student context cards do not display grade metrics

Published: 04-04-2022
This behavior has been resolved and deployed to the production environment as of 4/29/22.   Description   When opening a student context card, the grade metrics are not shown (Grade, Missing, Late a...

SCORM LTI wont load due to 503 errors

Published: 03-24-2022
This behavior has been resolved and deployed to the production environment as of 3/23/22.   Description   Scorm is displaying the error of This website is under heavy load (queue full) when attemptin...

Recording media for submission with assignment enhancements enabled generates error upon save

Published: 03-18-2022
This behavior has been completed and has been deployed to the production environment as of 3/17/22   Description   When Assignment Enhancements is enabled, when a student attempts to record a media s...

Users unable to load Dashboard when specific languages are set to their account

Published: 03-17-2022
This behavior has been resolved and deployed to the production environment as of 3/18/22.   Description   When a users language is set not to the default the dashboard fails to load When you attemp...

[OPEN] Students get 'Error updating submission draft' when attaching file or 'Error sending submission' when submitting to a group assignment

Published: 03-17-2022
  Description   On a group assignment using assignment enhancements, if a file is added to the submission and the file is deleted or replaced, the submission fails with "Error sending submission" and...

Closed label does not display on assignment index page when not assigned to Everyone

Published: 03-17-2022
This behavior has been resolved and deployed to the production environment as of 03/30/22.   Description   The assignments index page does not label assignments as 'CLOSED' when it is assigned to a u...

Differentiated assignments for concluded users are shown in wrong grading period

Published: 03-11-2022
This behavior has been resolved but has not yet been deployed to the production environment. The date of the deploy will be added here when available.   Description   When students that have a conclu...

Students can reply to Notifications and post to closed Announcements/Discussions

Published: 03-10-2022
This behavior has been resolved and deployed to the production environment as of 3/1/22.   Description   Replying to a New Announcement email will post a reply to the Announcement even if its closed ...

View > Statuses in gradebook is unresponsive

Published: 03-10-2022
This behavior has been resolved and deployed to the production environment as of 3/10/22.   Description   When clicking View > Statuses… in the gradebook, nothing happens.  There are no console or ne...

March 13, 2022 cannot be selected with the date picker in some areas

Published: 03-09-2022
This behavior has been resolved and deployed to the production environment as of 3/8/22.   Description   When attempting to click March 13, 2022, in the date picker, the field populates with March 12...

Android - Student | Canvas for Elementary theme is applied to courses which don't have it enabled.

Published: 03-07-2022
This behavior has been resolved and deployed to the production environment as of 3/9/22.   When a user is enrolled in multiple courses in different accounts, if account 1 has "Canvas for Elementary" ...

[OPEN] iOS - Student | Canvas for Elementary theme is applied to courses which don't have it enabled.

Published: 03-07-2022
  Description   When a user is enrolled in multiple courses in different accounts, if account 1 has "Canvas for Elementary" and account 2 has "Canvas for Elementary" disabled, students will see Canva...

UTF-8 Errors occurring on SIS Imports with files that have no apparent issues

Published: 03-07-2022
This behavior has been resolved and deployed to the production environment as of 3/4/22.   Description For a large number of syncs, UTF-8 errors are now being shown for users.csv files. No actual iss...
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