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Known Issues
Known Issues
This page provides visibility into the top issues Instructure is actively investigating, using technical language used by Engineering and Support teams. For additional assistance or help with workarounds, contact our Support team.
Use the filters to sort by product, feature, status, or most recently modified articles. Each article reflects a known issue and its current status:
Open: Engineers are currently investigating the issue.
Completed: Engineering has resolved the issue.
Pending: A solution is being tested in a beta environment.
Declined: A known issue was declined for a reason, check the known issue for further information.
If you are experiencing behavior described in a Completed known issue, please submit a ticket to Instructure Support using your institution's escalation process. This allows our Support team to adequately gauge the overall customer impact and prioritize appropriately.
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Status: Open
Published: Thursday
Engineers are currently investigating the issue.
Description
The same Group ID appears multiple times in Target User Groups in various areas of Impact.
Expected Behavior
Roles should only appear...
:
Impact
Status: Open
Published: Wednesday
Engineers are currently investigating the issue.
Description
When grading assignments in the iOS Teacher app that display grade as percentage, if you grade using the slider, sliding the grade to 1...
:
Canvas Mobile Apps
Status: Open
Published: Wednesday
Engineers are currently investigating the issue.
Description
When the “Allow creation only in the Manually Created Courses sub-accounts” is enabled on the account level, teachers run into a page e...
:
Canvas Course Settings
Status: Open
Published: Wednesday
Engineers are currently investigating the issue.
Description
When exporting a New Quiz with questions linked from a Item Bank to a QTI file, importing that QTI into an Item Bank results in no ques...
:
Canvas Quizzes
Status: Open
Published: Wednesday
Engineers are currently investigating the issue.
Description
For students/teachers enrolled cross-shard in courses, images will show a broken icon when they are not logged in to the instance the c...
:
Canvas Mobile Apps
Status: Open
Published: Tuesday
Engineers are currently investigating the issue.
Description
When users preview Global announcements from their dashboard, images appear broken.
Expected Behavior
Images added into the Global an...
:
Canvas Announcements
Status: Open
Published: a week ago
Engineers are currently investigating the issue.
Description
The same Group ID appears multiple times in Target User Groups in various areas of Impact.
Expected Behavior
Roles should only appear...
:
Impact
Status: Open
Published: a week ago
Engineers are currently investigating the issue.
Description
The same Group ID appears multiple times in Target User Groups in various areas of Impact.
Expected Behavior
Hide duplicated roles th...
:
Impact
Status: Open
Published: a week ago
Engineers are currently investigating the issue.
Description
Duplicate out-of-the-box monitors are appearing within Impact instances.
Expected Behavior
Out-of-the-box monitors will only appear o...
:
Impact
Status: Open
Published: 08-15-2025
Engineers are currently investigating the issue.
Description
Since the implementation of the new identity service login the new logins that should not show for local admins is included in the Canv...
:
Canvas Data 2
Status: Open
Published: 08-15-2025
Engineers are currently investigating the issue.
Description
In Numeric questions in New Quizzes, when entering numbers in the answer fields with decimals using scientific E notation, they are cha...
:
Canvas Quizzes
Status: Open
Published: 08-13-2025
Engineers are currently investigating the issue.
Description
When Saving a grading period, a banner is seen at the top of the page that the grading period set was updated successfully, but the pag...
:
Canvas Grading
Status: Open
Published: 08-01-2025
Engineers are currently investigating the issue.
Description
Several teachers have noticed in a few of their classes that new analytics is reporting hundreds of thousands of page view activity, st...
:
Canvas Analytics
Status: Open
Published: 07-28-2025
Engineers are currently investigating the issue.
Description
Old media links with the below formatting no longer play in Canvas. There is no error, but clicking on the play button does not start t...
:
Canvas Pages
Status: Open
Published: 07-28-2025
Engineers are currently investigating the issue.
Description
When a New Quiz has an outcome(s) attached to the quiz or questions in the quiz, and the quiz/outcome(s) are imported to a new course, ...
:
Canvas Outcomes
Canvas Quizzes
Status: Completed
Published: 07-21-2025
This behavior has been resolved and deployed to the production environment as of 7/23/25.
Description
When a user attempts to preview a content that was shared with them via Direct Share, the prev...
:
Canvas Course Settings
Status: Completed
Published: 07-21-2025
This behavior has been resolved and deployed to the production environment as of 7/16/25.
Description
When a PNG/JPG/JPEG file is submitted to an assignment and previewed in SpeedGrader or on the ...
:
Canvas Grading
Status: Completed
Published: 07-14-2025
This behavior has been resolved and deployed to the production environment as of 7/30/25.
Description
When an instance does not have a Manually Created Courses sub-account, accessing the dashboard...
:
Canvas Dashboard
Status: Completed
Published: 07-10-2025
This behavior has been resolved and deployed to the production environment as of 7/16/25.
Description
Notifications from canvas in non iad regions don’t include the default or custom labels applie...
:
Canvas Notifications
Status: Completed
Published: 07-08-2025
This behavior has been resolved and deployed to the production environment as of 7/30/25.
Description
We updated the default color options in the Text and Highlight color pickers in the Rich Conte...
:
Accessibility
Canvas Rich Content Editor
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