About Known Issues
This page displays the top known issues for all Instructure products as reported by our support teams.
Use the Labels sidebar to sort by product, feature, status, or most recently modified articles. Each article reflects a known issue and its current status:
Open: Engineers are currently investigating the issue.
Completed: Engineering has resolved the issue.
Pending: A solution is being tested in a beta environment.
Declined: A known issue was declined for a reason, check the known issue for further information.
If you are experiencing behavior described in a Completed known issue, please submit a ticket to Canvas Support using your institution's escalation process. This allows Canvas Support to adequately gauge the overall customer impact and prioritize appropriately.
Selected Labels:
Status: Completed
Published: Wednesday
This behavior has been resolved and deployed to the production environment as of 6/01/23.
Description
For the same snapshot request, a different amount of data is returned.
Expected Behavior
Rece...
Status: Completed
Published: 05-15-2023
This behavior has been resolved and deployed to the production environment as of 6/17/23.
Description
When migrating a Classic Quiz to New Quiz with the Migrate button the following issues happen:
P...
Status: Open
Published: 04-21-2023
Engineers are currently investigating the issue.
Description
Users cannot access Admin Analytics via Safari
Expected Behavior
Users can access Admin Analytics with the most recent version of Saf...
Status: Open
Published: 04-21-2023
Engineers are currently investigating the issue.
Description
New Quizzes page view and participations are not counted in New Analytics (course-level) or Admin Analytics.
Expected Behavior
If a u...
Status: Open
Published: 04-19-2023
Engineers are currently investigating the issue.
Description
The course status over time chart and enrolled students over time chart have missing data and/or extra data.
Expected Behavior
Student ...
Status: Open
Published: 04-14-2023
Engineers are currently investigating the issue.
Description
If a user copies or sends a quiz (by clicking on a New Quiz’s kebab menu and selecting ‘Copy to’ or ‘Send to’ options): Course images a...
Status: Completed
Published: 04-03-2023
This behavior has been resolved and deployed to the production environment as of 4/6/23.
Description
A problem in a data pipeline caused us to show incomplete data in Admin Analytics.
This has been ...
Status: Open
Published: 04-03-2023
Engineers are currently investigating the issue.
Description
PowerSchool One Roster API provides incorrect ID for users,(student&teacher both). This results in Canvas Diffing Sections & Enrollmen...
Status: Completed
Published: 04-03-2023
This behavior has been resolved and deployed to the production environment as of 6/7/23.
Description
If grades are applied by a Missing Submission Policy, they do not appear in the Gradebook History...
Status: Open
Published: 04-03-2023
Engineers are currently investigating the issue.
Description
When files are uploaded to a question in a quiz or item bank in New Quizzes using the new RCE, the files are added to the Uploaded Med...
Status: Completed
Published: 04-03-2023
This behavior has been resolved and deployed to the production environment as of 4/6/23.
Description
When a creating user has their time zone set to Mexico City, Mazatlan, Guadalajara or Monterrey t...
Status: Completed
Published: 02-22-2023
This behavior has been resolved and deployed to the production environment as of 3/29/23.
Description
Concluded students are seeing N/A for some/all grades when they are permitted to view the course...
Status: Completed
Published: 02-16-2023
This behavior has been resolved and deployed to the production environment as of 2/28/23
Description
When you edit a piece of RCE content and embed an lti launch in it, revisiting the edit page aft...
Status: Completed
Published: 12-21-2022
This behavior has been resolved and deployed to the production environment as of 1/4/23.
Description
When data is entered into the gradebook note’s column, it seems to be saving correctly, but upon ...
Status: Declined
Published: 12-20-2022
This issue was declined by the product team. Please see the Additional Info section for resolution information.
Description
If a filter for grading periods has been applied prior to 'Enhanced Grad...
Status: Open
Published: 12-06-2022
Engineers are currently investigating the issue.
Description
Español courses use comma decimal separators in New Quizzes. Old quizzes do not.
Expected Behavior
New Quizzes should not use comma dec...
Status: Completed
Published: 10-28-2022
This behavior has been resolved and deployed to the production environment as of 1/4/23.
Description
When updating a calendar event scheduled after Daylight Savings dates, the scheduled event time au...
Status: Completed
Published: 09-12-2022
This behavior has been resolved and deployed to the production environment as of 9/09/22.
Description
Online Attendance feature in New Analytics doesn’t show ❌ or :check_mark: for days absent or pr...
Status: Completed
Published: 09-12-2022
This behavior has been resolved but has not yet been deployed to the production environment. The date of the deploy will be added here when available.
Description
When changing from a currently sel...
Status: Completed
Published: 09-12-2022
This behavior has been resolved and deployed to the production environment as of 8/31/22.
Description
When a student's first submission was submitted on time, it will show as LATE in the SpeedGrade...