About Known Issues

This page displays the top known issues for all Instructure products as reported by our support teams.

Use the Labels sidebar to sort by product, feature, status, or most recently modified articles. Each article reflects a known issue and its current status:

Open: Engineers are currently investigating the issue.

Completed: Engineering has resolved the issue.

Pending: A solution is being tested in a beta environment.

Declined: A known issue was declined for a reason, check the known issue for further information.

If you are experiencing behavior described in a Completed known issue, please submit a ticket to Canvas Support using your institution's escalation process. This allows Canvas Support to adequately gauge the overall customer impact and prioritize appropriately.

Selected Labels:
This behavior has been resolved and deployed to the production environment as of 6/01/23. Description For the same snapshot request, a different amount of data is returned.  Expected Behavior Rece...
This behavior has been resolved and deployed to the production environment as of 6/17/23. Description When migrating a Classic Quiz to New Quiz with the Migrate button the following issues happen: P...
Engineers are currently investigating the issue. Description Users cannot access Admin Analytics via Safari Expected Behavior Users can access Admin Analytics with the most recent version of Saf...
Engineers are currently investigating the issue. Description New Quizzes page view and participations are not counted in New Analytics (course-level) or Admin Analytics. Expected Behavior If a u...
Engineers are currently investigating the issue. Description The course status over time chart and enrolled students over time chart have missing data and/or extra data. Expected Behavior Student ...
Engineers are currently investigating the issue. Description If a user copies or sends a quiz (by clicking on a New Quiz’s kebab menu and selecting ‘Copy to’ or ‘Send to’ options): Course images a...
This behavior has been resolved and deployed to the production environment as of 4/6/23. Description A problem in a data pipeline caused us to show incomplete data in Admin Analytics. This has been ...
Engineers are currently investigating the issue. Description PowerSchool One Roster API provides incorrect ID for users,(student&teacher both). This results in Canvas Diffing Sections & Enrollmen...
This behavior has been resolved and deployed to the production environment as of 6/7/23. Description If grades are applied by a Missing Submission Policy, they do not appear in the Gradebook History...
Engineers are currently investigating the issue. Description When files are uploaded to a question in a quiz or item bank in New Quizzes using the new RCE, the files are added to the Uploaded Med...
This behavior has been resolved and deployed to the production environment as of 4/6/23. Description When a creating user has their time zone set to Mexico City, Mazatlan, Guadalajara or Monterrey t...
This behavior has been resolved and deployed to the production environment as of 3/29/23. Description Concluded students are seeing N/A for some/all grades when they are permitted to view the course...
This behavior has been resolved and deployed to the production environment as of 2/28/23 Description When you edit a piece of RCE content and embed an lti launch in it, revisiting the edit page aft...
This behavior has been resolved and deployed to the production environment as of 1/4/23. Description When data is entered into the gradebook note’s column, it seems to be saving correctly, but upon ...
This issue was declined by the product team. Please see the Additional Info section for resolution information. Description If a filter for grading periods has been applied prior to 'Enhanced Grad...
Engineers are currently investigating the issue. Description Español courses use comma decimal separators in New Quizzes. Old quizzes do not. Expected Behavior New Quizzes should not use comma dec...
This behavior has been resolved and deployed to the production environment as of 1/4/23. Description When updating a calendar event scheduled after Daylight Savings dates, the scheduled event time au...
This behavior has been resolved and deployed to the production environment as of 9/09/22. Description   Online Attendance feature in New Analytics doesn’t show ❌ or :check_mark: for days absent or pr...
This behavior has been resolved but has not yet been deployed to the production environment. The date of the deploy will be added here when available. Description   When changing from a currently sel...
This behavior has been resolved and deployed to the production environment as of 8/31/22. Description   When a student's first submission was submitted on time, it will show as LATE in the SpeedGrade...