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Known Issues

About Known Issues
This page displays the top known issues for all Instructure products as reported by our support teams.
Use the Labels sidebar to sort by product, feature, status, or most recently modified articles. Each article reflects a known issue and its current status:
Open: Engineers are currently investigating the issue.
Completed: Engineering has resolved the issue.
Pending: A solution is being tested in a beta environment.
Declined: A known issue was declined for a reason, check the known issue for further information.

If you are experiencing behavior described in a Completed known issue, please submit a ticket to Canvas Support using your institution's escalation process. This allows Canvas Support to adequately gauge the overall customer impact and prioritize appropriately.
This behavior has been resolved but has not yet been deployed to the production environment. The date of the deploy will be added here when available. Description When viewing SpeedGrader, the commen...
This behavior has been resolved and deployed to the production environment as of 5/3/22. Description   When students select to upload files through the Google Assignments (LTI 1.3) tool, and Assign...
This behavior has been resolved and deployed to the production environment as of 5/3/22.   Description   Public eportfolio can be viewed on any Canvas domain/under any instance's branding as long as...
This behavior has been completed but has not yet been deployed to the production environment. The date of the deploy will be added here when available.   Description When you filter for “Collections”...
This behavior has been resolved and deployed to the production environment as of 4/28/22.   Description   Some submissions are returning an "Error while processing or retrieving the document" The e...
This behavior has been resolved but has not yet been deployed to the production environment. The date of the deploy will be added here when available.   Description   When searching for a discussion ...
This behavior has been resolved but has not yet been deployed to the production environment. The date of the deploy will be added here when available.   Description   When creating an event by select...
This behavior has been resolved and deployed to the production environment as of 4/29/22.   Description   When opening a student context card, the grade metrics are not shown (Grade, Missing, Late a...
This behavior has been resolved and deployed to the production environment as of 3/23/22.   Description   Scorm is displaying the error of This website is under heavy load (queue full) when attemptin...
This behavior has been completed and has been deployed to the production environment as of 3/17/22   Description   When Assignment Enhancements is enabled, when a student attempts to record a media s...
This behavior has been resolved and deployed to the production environment as of 3/18/22.   Description   When a users language is set not to the default the dashboard fails to load When you attemp...
  Description   On a group assignment using assignment enhancements, if a file is added to the submission and the file is deleted or replaced, the submission fails with "Error sending submission" and...
This behavior has been resolved and deployed to the production environment as of 03/30/22.   Description   The assignments index page does not label assignments as 'CLOSED' when it is assigned to a u...
This behavior has been resolved but has not yet been deployed to the production environment. The date of the deploy will be added here when available.   Description   When students that have a conclu...
This behavior has been resolved and deployed to the production environment as of 3/1/22.   Description   Replying to a New Announcement email will post a reply to the Announcement even if its closed ...
This behavior has been resolved and deployed to the production environment as of 3/10/22.   Description   When clicking View > Statuses… in the gradebook, nothing happens.  There are no console or ne...
This behavior has been resolved and deployed to the production environment as of 3/8/22.   Description   When attempting to click March 13, 2022, in the date picker, the field populates with March 12...
This behavior has been resolved and deployed to the production environment as of 3/9/22.   When a user is enrolled in multiple courses in different accounts, if account 1 has "Canvas for Elementary" ...
  Description   When a user is enrolled in multiple courses in different accounts, if account 1 has "Canvas for Elementary" and account 2 has "Canvas for Elementary" disabled, students will see Canva...
This behavior has been resolved and deployed to the production environment as of 3/4/22.   Description For a large number of syncs, UTF-8 errors are now being shown for users.csv files. No actual iss...
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