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Known Issues

About Known Issues
This page displays the top known issues for all Instructure products as reported by our support teams.
Use the Labels sidebar to sort by product, feature, status, or most recently modified articles. Each article reflects a known issue and its current status:
Open: Engineers are currently investigating the issue.
Completed: Engineering has resolved the issue.
Pending: A solution is being tested in a beta environment.
Declined: A known issue was declined for a reason, check the known issue for further information.

If you are experiencing behavior described in a Completed known issue, please submit a ticket to Canvas Support using your institution's escalation process. This allows Canvas Support to adequately gauge the overall customer impact and prioritize appropriately.

When MasterPath setting is locked in the root account, it should be enabled in all sub-accounts and courses

Published: 07-19-2022
This behavior has been resolved and deployed to the production environment as of 8/3/22   Description When MP was moved from a feature option to a setting, the setting included a lock option for su...

Roll call can timeout with a 504 gateway time-out error

Published: 07-18-2022
This behavior has been resolved and deployed to the production environment as of 7/13/22. Description   Roll call can fail to load with a 504 Gateway Time-out in courses if it takes too long to load ...

Question banks with 51 or more questions duplicate questions.

Published: 07-18-2022
This issue was declined by the product team. Please see the Additional Info section for resolution information. Description   Editing a question in a Question Bank containing at least 51 total quest...

Past unfavorited courses showing in inbox favorites list

Published: 07-18-2022
This behavior has been resolved and deployed to the production environment as of 7/11/22. Description If a course is favorited and then closed by term dates, the course is moved to past courses, show...

Studio generated captions are stuck in a queued status

Published: 07-08-2022
This behavior has been resolved and deployed to the production environment as of 7/11/22.   Description   When select the option to auto generate captions in Studio, it is getting stuck in a que...

Folders API not returning certain folders when using some Pagination Params

Published: 07-08-2022
This behavior has been resolved and deployed to the production environment as of 6/23/22.   Description   Sub-folders with the same name are not always returned in folders API results when paginat...

Require group members to be in the same section option is ignored during group set creation

Published: 07-05-2022
This behavior has been resolved and deployed to the production environment as of 7/12/22.   Description When automatically assigning students to groups during a group set creation, the option “Requ...

Regrading FITB questions in New Quizzes does not allow modifications to answer settings

Published: 07-05-2022
This behavior has been resolved and deployed to the production environment as of 7/11/22.   Description   When attempting to regrade Fill in the Blank question types in New Quizzes submissions, you...

[OPEN] iOS - Student/Teacher | Can’t view documents embedded by students in a discussion

Published: 07-05-2022
Engineers are currently investigating the issue. Description When attempting to preview a file linked by another student in a discussion, the app returns the error “user not authorized to perform tha...

SpeedGrader comment box can't be resized

Published: 05-09-2022
This behavior has been resolved but has not yet been deployed to the production environment. The date of the deploy will be added here when available. Description When viewing SpeedGrader, the commen...

File submissions via Google Assignments LTI create .dms files when Assignment Enhancements is enabled

Published: 05-09-2022
This behavior has been resolved and deployed to the production environment as of 5/3/22. Description   When students select to upload files through the Google Assignments (LTI 1.3) tool, and Assign...

Eportfolios from an account can be viewed in unrelated accounts

Published: 05-02-2022
This behavior has been resolved and deployed to the production environment as of 5/3/22.   Description   Public eportfolio can be viewed on any Canvas domain/under any instance's branding as long as...

'Load More' doesn't show when filtering for Collections/Videos with >20 results

Published: 05-02-2022
This behavior has been completed but has not yet been deployed to the production environment. The date of the deploy will be added here when available.   Description When you filter for “Collections”...

Submissions returning error in Docviewer

Published: 04-11-2022
This behavior has been resolved and deployed to the production environment as of 4/28/22.   Description   Some submissions are returning an "Error while processing or retrieving the document" The e...

"View in Discussion" links do not load pages of posts other than the one being viewed

Published: 04-06-2022
This behavior has been resolved but has not yet been deployed to the production environment. The date of the deploy will be added here when available.   Description   When searching for a discussion ...

Unable to create timed calendar events by clicking on day

Published: 04-05-2022
This behavior has been resolved but has not yet been deployed to the production environment. The date of the deploy will be added here when available.   Description   When creating an event by select...

Student context cards do not display grade metrics

Published: 04-04-2022
This behavior has been resolved and deployed to the production environment as of 4/29/22.   Description   When opening a student context card, the grade metrics are not shown (Grade, Missing, Late a...

SCORM LTI wont load due to 503 errors

Published: 03-24-2022
This behavior has been resolved and deployed to the production environment as of 3/23/22.   Description   Scorm is displaying the error of This website is under heavy load (queue full) when attemptin...

Recording media for submission with assignment enhancements enabled generates error upon save

Published: 03-18-2022
This behavior has been completed and has been deployed to the production environment as of 3/17/22   Description   When Assignment Enhancements is enabled, when a student attempts to record a media s...

Users unable to load Dashboard when specific languages are set to their account

Published: 03-17-2022
This behavior has been resolved and deployed to the production environment as of 3/18/22.   Description   When a users language is set not to the default the dashboard fails to load When you attemp...
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