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Known Issues
Known Issues
This page provides visibility into the top issues Instructure is actively investigating, using technical language used by Engineering and Support teams. For additional assistance or help with workarounds, contact our Support team.
Use the filters to sort by product, feature, status, or most recently modified articles. Each article reflects a known issue and its current status:
Open: Engineers are currently investigating the issue.
Completed: Engineering has resolved the issue.
Pending: A solution is being tested in a beta environment.
Declined: A known issue was declined for a reason, check the known issue for further information.
If you are experiencing behavior described in a Completed known issue, please submit a ticket to Instructure Support using your institution's escalation process. This allows our Support team to adequately gauge the overall customer impact and prioritize appropriately.
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Status: Open
Published: yesterday
Engineers are currently investigating the issue.
Description
Attendance report not generating.
Expected Behavior
Attendance report should be generating.
Workaround
No workaround exists at this...
:
Canvas Account Settings
Status: Open
Published: yesterday
Engineers are currently investigating the issue.
Description
Roll Call Attendance is not syncing grades to the gradebook. It also does not generate the assignment when roll call is taken for the f...
:
Canvas Grading
Status: Open
Published: yesterday
Engineers are currently investigating the issue.
Description
When a user clicks on a classic quiz from the modules or assignments page, the classic quiz page view is counted twice.
Expected Beha...
:
Canvas Analytics
Status: Open
Published: Tuesday
Engineers are currently investigating the issue.
Description
When you have a New Quiz with One Question At A Time enabled and backtracking NOT allowed, Text Block type questions will not allow stu...
:
Canvas Quizzes
Status: Open
Published: Tuesday
Engineers are currently investigating the issue.
Description
In the Rich Content Editor (RCE), the default color options for text do not consistently meet WCAG 2.1 AA contrast requirements (4.5:1)...
:
Accessibility
Canvas Rich Content Editor
Status: Open
Published: 05-20-2025
Engineers are currently investigating the issue.
Description
When using NVDA or JAWS screen readers on Chrome, the sub-menu options expanded from kebab menu to the right of individual quizzes are...
:
Accessibility
Canvas Quizzes
Status: Open
Published: 05-20-2025
Engineers are currently investigating the issue.
Description
RCE media uploads still utilizing an older embed format where the media is added as a link with the instructure_file_link instructure_...
:
Canvas Rich Content Editor
Status: Completed
Published: 05-20-2025
This behavior has been resolved and deployed to the production environment as of 5/29/25.
Description
Embedded or attached media recordings do not play on iOS Canvas Student and Teacher App.
Exp...
:
Canvas Mobile Apps
Status: Open
Published: 05-20-2025
Engineers are currently investigating the issue.
Description
When a stimulus item in an Item Bank is used to asses students, the stimulus is not able to be edited from the Item Bank.
Expected B...
:
Canvas Quizzes
Status: Pending
Published: 05-14-2025
This behavior has been resolved as of 5/29/25.
Description
Some links in some product guides in the Instructure Community are incorrect and result in a "page not found" error message. This is due t...
:
Instructure Community
Status: Open
Published: 05-14-2025
Engineers are currently investigating the issue.
Description
When a user adds a file to a module in a blueprint course, then replaces the file and syncs the change to associated courses twice (rep...
:
Canvas Modules
Status: Open
Published: 05-14-2025
Engineers are currently investigating the issue.
Description
When Assignment Enhacements - Student is enabled and the assignment is setup with Submission Type Media Recordings, when students attem...
:
Canvas Assignments
Status: Open
Published: 05-14-2025
Engineers are currently investigating the issue.
Description
When "One Question at a Time" is enabled and "Allow Backtracking" is disabled, media files with an instfs_id and access_token show a "R...
:
Canvas Quizzes
Status: Completed
Published: 05-14-2025
This behavior has been resolved and deployed to the production environment as of 5/21/25.
Description
When developer keys created via dynamic registration are deleted in the UI, their "developer_k...
:
Canvas Account Settings
LTI
Status: Open
Published: 05-14-2025
Engineers are currently investigating the issue.
Description
When accessing peer reviews from Legacy Assignment view or Enhanced Assignment if you create a manually assigned peer review a student ...
:
Canvas Assignments
Status: Open
Published: 05-08-2025
Engineers are currently investigating the issue.
Description
When using a formula or numeric question in New Quizzes the Formula Definition/Answer field doesn’t let you input a comma for a decimal...
:
Canvas Quizzes
Status: Open
Published: 05-06-2025
Engineers are currently investigating the issue.
Description
For users who have consortia and/or trusts set up in Canvas, terms and courses from other related instances may show in Target User Gro...
:
Impact
Status: Open
Published: 05-05-2025
Engineers are currently investigating the issue.
Description
Selecting an available peer review from the To Do list from the Dashboard or Course Homepage lead to the legacy peer review UI, rather ...
:
Canvas Assignments
Status: Open
Published: 05-01-2025
Engineers are currently investigating the issue.
Description
When entering answers for numerical questions in classic quizzes, numbers that have decimal values stop working correctly after about 5...
:
Canvas Quizzes
Status: Open
Published: 05-01-2025
Engineers are currently investigating the issue.
Description
When uploading an audio file directly via the Rich Content Editor (RCE) in Canvas, the audio player does not display timing information...
:
Canvas Rich Content Editor
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