About Known Issues
This page displays the top known issues for all Instructure products as reported by our support teams.
Use the Labels sidebar to sort by product, feature, status, or most recently modified articles. Each article reflects a known issue and its current status:
Open: Engineers are currently investigating the issue.
Completed: Engineering has resolved the issue.
Pending: A solution is being tested in a beta environment.
Declined: A known issue was declined for a reason, check the known issue for further information.
If you are experiencing behavior described in a Completed known issue, please submit a ticket to Canvas Support using your institution's escalation process. This allows Canvas Support to adequately gauge the overall customer impact and prioritize appropriately.
Selected Labels:
Status: Open
Published: Friday
Engineers are currently investigating the issue.
Description
Currently all developer key IDs appear in the globalised format in the web logs. This makes it impossible to join with the developer keys...
Status: Open
Published: Friday
Engineers are currently investigating the issue.
Description
The user_id and real_user_id columns point to the canvas.users table. The input format is globalised, and converted into local format, ...
Status: Completed
Published: 08-31-2023
This behavior has been resolved and deployed to the production environment as of 9/18/23.
Description
QED has noticed that a user is not showing in their main instance even though they do have a log...
Status: Open
Published: 08-31-2023
Engineers are currently investigating the issue.
Description
After selecting a document to use for an assignment using the Google Drive Cloud Assignment external tool and clicking the Select butto...
Status: Open
Published: 08-31-2023
Engineers are currently investigating the issue.
Description
If a user copies or sends a quiz (by clicking on a New Quiz’s kebab menu and selecting ‘Copy to’ or ‘Send to’ options): Course images a...
Status: Completed
Published: 08-22-2023
This behavior has been resolved and deployed to the production environment as of 8/30/23.
Description
In the New Analytics Weekly Online Activity chart, based on the user’s set location and time zon...
Status: Open
Published: 07-20-2023
Engineers are currently investigating the issue.
Description
If a studio quiz has a question at the end, in the last second, the video will close shortly after attempting to view the question and ...
Status: Completed
Published: 07-07-2023
This behavior has been resolved and deployed to the production environment as of 6/21/23.
Description
When creating an assignment with an external tool submission type, after selecting a tool which ...
Status: Open
Published: 07-06-2023
Engineers are currently investigating the issue.
Description
The symbols < and > are not displaying correctly in Studio Quizzes when they are part of an answer.
Expected Behavior
For the symbols...
Status: Open
Published: 06-27-2023
This behavior has been resolved and deployed to the production environment as of 6/29/23
Description
Newly created request files looks to not include any data in the course id column. Historical fil...
Status: Completed
Published: 06-22-2023
This behavior has been resolved and deployed to the production environment as of 6/23/23
Description
Support has begun receiving multiple reports starting June 22 of individual New Quizzes being ren...
Status: Completed
Published: 06-22-2023
This behavior has been resolved and deployed to the production environment as of 6/22/2023
Description
On June 9th, an unrelated development accidentally reset the schema definitions communicated in...
Status: Completed
Published: 06-22-2023
This behavior has been resolved and deployed to the production environment as of 6.22.2023.
Description
Some UUID types are incorrectly parsed as strings by the DAP CLI.
Affected tables:
lti_resou...
Status: Completed
Published: 06-07-2023
This behavior has been resolved and deployed to the production environment as of 6/21/23
Description
For multiple accounts when some students attempt to take a classic quiz they are met with a 422 e...
Status: Completed
Published: 05-31-2023
This behavior has been resolved and deployed to the production environment as of 6/01/23.
Description
For the same snapshot request, a different amount of data is returned.
Expected Behavior
Rece...
Status: Open
Published: 05-22-2023
Engineers are currently investigating the issue.
Description
The synchronization process between Canvas Credentials and Canvas involves significant complexity and presents multiple vulnerabilities...
Status: Completed
Published: 05-15-2023
This behavior has been resolved and deployed to the production environment as of 6/17/23.
Description
When migrating a Classic Quiz to New Quiz with the Migrate button the following issues happen:
P...
Status: Completed
Published: 04-21-2023
This behavior has been resolved and deployed to the production environment as of 8/11/2023.
Description
Users cannot access Admin Analytics via Safari
Expected Behavior
Users can access Admin Anal...
Status: Open
Published: 04-21-2023
Engineers are currently investigating the issue.
Description
New Quizzes page view and participations are not counted in New Analytics (course-level) or Admin Analytics.
Expected Behavior
If a use...
Status: Completed
Published: 04-19-2023
This behavior has been resolved and deployed to the production environment as of 6/21/23.
Description
The course status over time chart and enrolled students over time chart have missing data and/or...
