Leading through Chaos - Insights and Actions • Browse the resources from the keynote presented by the Academic Strategy Team.
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Known Issues
Known Issues
This page provides visibility into the top issues Instructure is actively investigating, using technical language used by Engineering and Support teams. For additional assistance or help with workarounds, contact our Support team.
Use the filters to sort by product, feature, status, or most recently modified articles. Each article reflects a known issue and its current status:
Open: Engineers are currently investigating the issue.
Completed: Engineering has resolved the issue.
Pending: A solution is being tested in a beta environment.
Declined: A known issue was declined for a reason, check the known issue for further information.
If you are experiencing behavior described in a Completed known issue, please submit a ticket to Instructure Support using your institution's escalation process. This allows our Support team to adequately gauge the overall customer impact and prioritize appropriately.
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Status: Open
Published: Monday
Engineers are currently investigating the issue.
Description
Old media links with the below formatting no longer play in Canvas. There is no error, but clicking on the play button does not start t...
:
Canvas Pages
Status: Open
Published: Monday
Engineers are currently investigating the issue.
Description
When a New Quiz has an outcome(s) attached to the quiz or questions in the quiz, and the quiz/outcome(s) are imported to a new course, ...
:
Canvas Outcomes
Canvas Quizzes
Status: Open
Published: a week ago
Engineers are currently investigating the issue.
Description
When a PNG/JPG/JPEG file is submitted to an assignment and previewed in SpeedGrader or on the assignment page with A2 enabled, it displ...
:
Canvas Grading
Status: Open
Published: 07-14-2025
Engineers are currently investigating the issue.
Description
When an instance does not have a Manually Created Courses sub-account, accessing the dashboard in the instance results in a page error ...
:
Canvas Dashboard
Status: Completed
Published: 07-10-2025
This behavior has been resolved and deployed to the production environment as of 7/16/25.
Description
Notifications from canvas in non iad regions don’t include the default or custom labels applie...
:
Canvas Notifications
Status: Open
Published: 07-08-2025
Engineers are currently investigating the issue.
Description
We updated the default color options in the Text and Highlight color pickers in the Rich Content Editor (TinyMCE) to ensure accessibili...
:
Accessibility
Canvas Rich Content Editor
Status: Open
Published: 07-08-2025
Engineers are currently investigating the issue.
Description
Publishing pages edited in the past is not updating the publish_at or updated_at data points properly in the api.
Expected Behavior
F...
:
API
Canvas Pages
Status: Open
Published: 06-30-2025
Engineers are currently investigating the issue.
Description
When a discussion with checkpoints is graded using complete/incomplete grading, then is changed to use points or percentage grading the...
:
Canvas Grading
Status: Completed
Published: 06-25-2025
This behavior has been resolved and deployed to the production environment as of 7/16/25.
Description
When a page is added to Student To-Do and accessed on the Pages or Wiki tab of the course, the...
:
Canvas Pages
Status: Completed
Published: 06-25-2025
This behavior has been resolved and deployed to the production environment as of 6/18/25.
Description
When a discussion is imported from an IMSCC package where the sort_order is not included (any ...
:
Canvas Discussions
Status: Completed
Published: 06-13-2025
This behavior has been resolved and deployed to the production environment as of 6/25/25.
Description
Users with sub-account admin access in one sub-account are able to view New Analytics in cours...
:
Canvas Analytics
Status: Open
Published: 06-13-2025
This behavior has been resolved and deployed to the production environment as of 7/02/25.
Description
When using the API to update a course, the account_id is being updated when override_sis_stick...
:
API
Status: Open
Published: 06-09-2025
Engineers are currently investigating the issue.
Description
When grading scheme is in use as default for a course or account, it cannot be archived. The greyed out archive icon reads as “You can'...
:
Canvas Grading
Status: Completed
Published: 06-09-2025
This behavior has been resolved and deployed to the production environment as of 7/16/25.
Description
When any language pack outside of english is used the Edit page of the Assignments, New Quizze...
:
Languages
Status: Completed
Published: 06-09-2025
This behavior has been resolved and deployed to the production environment in version 1.42
Description
Android users are encountering an ‘Unexpected Error’ when creating support requests within th...
:
Canvas Mobile Apps
Status: Completed
Published: 06-06-2025
This behavior has been resolved and deployed to the production environment as of 7/02/25.
Description
With assignment enhancements enabled, students who have no remaining attempts see a “Submit As...
:
Canvas Assignments
Status: Completed
Published: 06-04-2025
This behavior has been resolved and deployed to the production environment as of 7/16/25.
Description
Cannot edit blueprint locked discussion
Expected Behavior
Should be able to edit blueprint l...
:
Canvas Discussions
Status: Open
Published: 06-04-2025
This behavior has been resolved and deployed to the production environment as of 7/16/25.
Description
When viewing discussion replies in the in-context view in speedgrader, the submitted time stam...
:
Canvas Discussions
Status: Completed
Published: 06-04-2025
This behavior has been resolved and deployed to the production environment as of 7/02/25.
Description
When a teacher is grading a Discussion that is using Graded Checkpoints and has Display As Gra...
:
Canvas Discussions
Status: Completed
Published: 06-04-2025
This behavior has been resolved and deployed to the production environment as of 7/02/25.
Description
If an instance has graded checkpoints disabled at the root account, but enabled on a nested su...
:
Canvas Discussions
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